Jamauri DeSouza
Customer Service Representative
Camp Hill,PA
Overview
4
4
years of professional experience
Work History
Customer Service Representative II
Members 1st FCU
Enola , PA
02.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies.
- Surpassed sales goals through implementation of effective marketing strategies.
- Answered product and service questions, suggesting detailed offerings to attract potential customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Trained staff on operating procedures and company services.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Bank Teller
Members 1st FCU
Harrisburg, PA
07.2018 - 02.2019
Timeline
Customer Service Representative II
Members 1st FCU
02.2019 - Current
Bank Teller
Members 1st FCU
07.2018 - 02.2019