Jamaya Thompson
Baltimore,Maryland
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead
Jamba Juice
Baltimore, MD
09.2023 - Current
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
Caregiver
Galloping Angels Assisted Living
Baltimore, Maryland
05.2019 - Current
- Helped clients manage money, pay bills and shop for groceries or personal items
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
- Maintained frequent supervision of residents unable to call for assistance
- Worked to improve and enhance patient lives through effective and compassionate care
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
File Clerk/Summer Youth Employee
UMMC Midtown
Baltimore, Maryland
06.2018 - 08.2018
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
- Interacted with customers by phone, email or in-person to provide information
- Received and routed business correspondence to correct departments and staff members
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Organized and maintained filing systems for confidential documents.
- Generated daily reports of sales activity for management review.
Store Associate
K&K Grocery
Baltimore, Maryland
04.2016 - 06.2018
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Answered questions about store policies and addressed customer concerns
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked shelves with merchandise and maintained inventory levels.
- Provided cash register operations and handled customer payments.
- Assisted customers with product selection, pricing and availability.
Education
High School Diploma -
St Frances Academy
06.2022
Criminal Justice
UMES
Princess Anne, MDSkills
- Cash Handling
- Store Merchandising
- Filing
- Stocking and replenishing
- Mail processing
- Telephone etiquette
- Mail handling
- Sales expertise
- Scheduling
- Administrative support
- Verbal And Written Communication
- Inter-Department Collaboration
- Feeding Assistance Specialist
- Active Listening Skills
- Medical Terminology Knowledge
Certification
- Team player
- First Aide
Timeline
Team Lead
Jamba Juice
09.2023 - Current
Caregiver
Galloping Angels Assisted Living
05.2019 - Current
File Clerk/Summer Youth Employee
UMMC Midtown
06.2018 - 08.2018
Store Associate
K&K Grocery
04.2016 - 06.2018
High School Diploma -
St Frances Academy
Criminal Justice
UMES