Jamaya Thompson
Galloping Angels Assisted Living
Baltimore,Maryland
1
Certification
10
years of professional experience
Nursing Assistant with a strong work ethic, adaptability, and interpersonal skills suited to patient care in assisted living and hospital settings. Brings comfort working unsupervised, quickly learning new routines, and supporting residents with calm, dependable communication. Offers a reliable approach to daily care tasks while helping maintain a respectful, organized care environment.
Work History
Patient Care Associate
10 Months- Assisted nursing staff with medical procedures and patient assessments to enhance care delivery.
- Provided compassionate patient care, ensuring comfort and safety during daily activities.
- Monitored vital signs and reported changes in patient conditions to facilitate timely interventions.
- Mentored new associates on best practices for patient engagement and care protocols.
- Maintained clean, safe, and well-organized patient environment.
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
Team Lead
2 Years 11 Months- Documented customer interactions, transactions, comments, and complaints to enhance service quality.
- Supported cashiers in resolving customer complaints and inquiries to improve customer satisfaction.
- Guided cashiers in accurately processing purchases to ensure efficient checkout experiences.
- Trained new cashiers on proper use of registers and store policies.
Caregiver
7 Years 3 Months- Helped clients manage money, pay bills and shop for groceries or personal items
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
- Maintained frequent supervision of residents unable to call for assistance
- Worked to improve and enhance patient lives through effective and compassionate care
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
File Clerk/Summer Youth Employee
2 Months- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
- Interacted with customers by phone, email or in-person to provide information
- Received and routed business correspondence to correct departments and staff members
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Organized and maintained filing systems for confidential documents.
- Generated daily reports of sales activity for management review.
Store Associate
2 Years 2 Months- Balanced and organized cash register by handling cash, counting change and storing coupons
- Answered questions about store policies and addressed customer concerns
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked shelves with merchandise and maintained inventory levels.
- Provided cash register operations and handled customer payments.
- Assisted customers with product selection, pricing and availability.
Education
- Criminal Justice
High School Diploma
Skills
Cash handling
Store merchandising
Inventory control
Cash reconciliation
Customer complaint resolution
Filing
Scheduling
Administrative support
Patient vital signs monitoring
Activities of daily living assistance
CNA certification
HIPAA compliance
Infection control protocols
Certification
- Team player
- First Aide
Education and Training
true,other
Timeline
Patient Care Associate
Lifebridge Health
10.2025 - CurrentRead More
Team Lead
Jamba Juice
09.2023 - CurrentRead More
Caregiver
Galloping Angels Assisted Living
05.2019 - CurrentRead More
File Clerk/Summer Youth Employee
UMMC Midtown
06.2018 - 08.2018Read More
Store Associate
K&K Grocery
04.2016 - 06.2018Read More
St Frances Academy
High School Diploma
Read More
UMES
from Criminal Justice
Read More