Jamayla Coles

Prepares dispatch release forms and collects weather reports from OTIS for the Crew.

Arranges for fueling of aircraft as required.

Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals.

Closes out flights; files and maintains accurate flight papers.

Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning.

Operates boarding bridge, coordinates boarding and deplaning Customers.

Works with Gate Agents in expediting the check in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts.

Responsible for ground security and assuring operations follow security procedures.

• Contributed to the team''s success by meeting call center performance metrics consistently.
• Proactively identified opportunities for process improvements, leading to increased efficiency within the team.
• Assisted pharmacists in verifying medication orders, ensuring patient safety and proper drug utilization.
• Exceeded personal goals related to productivity, adherence, quality scores, and overall performance evaluations.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.