Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamecia Booker

Anderson,South Carolina

Summary

I am a skilled professional with a background in superior customer service via phone,chat or in person. Expertise in satisfying customers with timely, accurate and courteous service. Recognized by leadership for exceptional work ethic. Seeking the next amazing opportunity for growth and new skill development.

Overview

10
10
years of professional experience

Work History

City Carrier

USPS
09.2022 - Current
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Placed packages and letters in mailboxes.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Delivered packages and mail to business and people in local area.

Customer Service Representative

Amazon
10.2018 - 11.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls and chats with minimal wait times.
  • Updated account information to maintain customer records

Cashier Team Lead

Publix
10.2016 - 11.2018
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.

Receiving Clerk

Walmart
03.2014 - 08.2016
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Maintained tidy, organized and safe work area to comply with cleanliness standards.
  • Regularly reviewed invoices and double-checked orders.
  • Unloaded pallets and deliveries and organized products in warehouse.

Education

Cosmetology Diploma -

Atlanta Technical College
Atlanta, GA
05.2014

High School Diploma -

Forest Park High School
Forest Park, GA
05.2009

Skills

  • Effective Communication
  • Customer Service Experience
  • Payment Collections
  • Efficient
  • Customer Engagement
  • Account Updating
  • Product Sales
  • Account Management
  • Problem Resolution
  • Computer Proficiency
  • Problem-Solving Abilities
  • Cash Handling

Timeline

City Carrier

USPS
09.2022 - Current

Customer Service Representative

Amazon
10.2018 - 11.2021

Cashier Team Lead

Publix
10.2016 - 11.2018

Receiving Clerk

Walmart
03.2014 - 08.2016

Cosmetology Diploma -

Atlanta Technical College

High School Diploma -

Forest Park High School

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Jamecia Booker