Jamee Cherry
Howell
Summary
Dynamic administrative professional with extensive experience at Trinity Health/IHA, excelling in patient relations and operational efficiency. Proven ability to enhance workflow through critical thinking and effective communication. Skilled in Microsoft Word and dedicated to maintaining confidentiality while delivering exceptional customer service. A committed team player focused on achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Livingston County Community Mental Health
06.2024 - Current
- Assisted in scheduling appointments and managing calendars for team members.
- Coordinated communication between departments to streamline workflow.
- Provided customer service by addressing inquiries and resolving issues promptly.
- Utilized software tools for data entry and record management to improve accuracy.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Medical Receptionist
Trinity Health/IHA
10.2021 - 06.2024
- Managed patient check-in and registration processes to enhance workflow efficiency.
- Coordinated appointment scheduling and patient communications to optimize clinic operations.
- Maintained electronic health record systems, ensuring data accuracy and confidentiality compliance.
- Assisted in insurance verification and billing inquiries, improving patient experience and satisfaction.
- Trained new staff on office procedures and software systems to ensure operational consistency.
Panel Coordinator
Trinity Health/IHA
09.2019 - 10.2021
- Coordinated operational workflows to enhance efficiency and streamline communication across departments.
- Managed documentation processes, ensuring accuracy and compliance with regulatory standards.
- Collaborated with cross-functional teams to support project initiatives and drive organizational goals.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Registered Medical Assistant
Trinity Health/IHA
09.2014 - 09.2019
- Administered patient care procedures and assisted in clinical assessments.
- Coordinated patient scheduling and managed medical records efficiently.
- Performed laboratory tests and ensured accuracy of results for diagnostics.
- Educated patients on treatment plans and preventive healthcare measures.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Prepared lab specimens for diagnostic evaluation.
Education
Bachelor of Science - Behavioral Health Science
Grand Canyon University
Phoenix, AZ11-2025
Skills
- Computer skills
- Administrative support
- Microsoft Word
- Time management
- File organization
- Customer and client relations
- Customer relations
- Critical thinking
- Documentation and recordkeeping
- Dedicated team player
- Professional and mature
- Prioritization
Timeline
Administrative Assistant
Livingston County Community Mental Health
06.2024 - Current
Medical Receptionist
Trinity Health/IHA
10.2021 - 06.2024
Panel Coordinator
Trinity Health/IHA
09.2019 - 10.2021
Registered Medical Assistant
Trinity Health/IHA
09.2014 - 09.2019
Bachelor of Science - Behavioral Health Science
Grand Canyon University