Jamee Kloster
Silver Bay,MN
Summary
Dynamic leader with proven expertise in sales planning and stock management honed at Minnesota Historical Society. Excelled in cross-selling techniques and lead generation, boosting sales through strategic merchandise flow and effective team coaching. Demonstrated exceptional ability to foster professional growth, achieving significant performance improvements. Skilled in both interpersonal communication and POS operation.
Overview
49
49
years of professional experience
Work History
Sales Lead
Minnesota Historical Society
04.2021 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, mail orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Sales Assistant 11
Minnesota Historical Society
05.2012 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
Sales Assistant 1
Minnesota Historical Society
04.2010 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for inventory in store.
Strength Trainer
Tone And Tan
01.2005 - 03.2010
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Educated clients on proper use of products and systems.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
Early Childhood and Family Education
Lake Superior School District 381 - Two Harbors Mn
09.2000 - 04.2004
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Cosmetologist Salon Manager
Plaza Hair Styles
02.1979 - 05.1989
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Delivered outstanding nail services including manicures, pedicures, and nail art designs that received high praise from clients.
- Offered professional cuts, color services and extensions to salon customers.
Sales Associate
Twig Mercantile (Family Business)
06.1978 - 06.1988
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Assistant Manager
Hardees Restaurant
06.1975 - 04.1978
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Cosmetology Education
School of Cosmetology
Duluth, MN06.1979
Skills
- Cross-selling techniques
- Stockroom Management
- Sales Planning
- Lead Generation
- Stock management
- Opening and closing procedures
- Point of sale operation
- Merchandise flow
Timeline
Sales Lead
Minnesota Historical Society
04.2021 - Current
Sales Assistant 11
Minnesota Historical Society
05.2012 - Current
Sales Assistant 1
Minnesota Historical Society
04.2010 - Current
Strength Trainer
Tone And Tan
01.2005 - 03.2010
Early Childhood and Family Education
Lake Superior School District 381 - Two Harbors Mn
09.2000 - 04.2004
Cosmetologist Salon Manager
Plaza Hair Styles
02.1979 - 05.1989
Sales Associate
Twig Mercantile (Family Business)
06.1978 - 06.1988
Assistant Manager
Hardees Restaurant
06.1975 - 04.1978
Cosmetology Education
School of Cosmetology
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