Jameelah Mcclain
Chicago,IL
Summary
Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Walgreens
Oak Park, IL
04.2023 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Managed filing of prescriptions, both electronically and manually.
- Restocked shelves with new supplies of medications as needed.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Educated patients on medication usage, potential side effects, and storage requirements.
Visual Merchandiser
Nieman Marcus
Chicago, IL
10.2021 - 03.2023
- Collaborated with vendors to design eye-catching displays that met their guidelines.
- Maintained a high level of organization and cleanliness throughout the store.
- Inspected existing displays regularly to ensure they were up to company standards.
- Ensured all signage was up-to-date and accurately reflected current promotions.
- Managed an efficient workflow between the Visual Merchandising department and other departments within the company.
- Created window and in-store displays to promote new product launches.
- Analyzed customer feedback on current display designs and proposed improvements accordingly.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Managed inventory levels and product placement to maximize visibility and sales potential.
Sales Associate
Walgreens
Chicago, IL
11.2018 - 08.2021
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized stockroom shelves according to size, color or style.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Education
High School Diploma -
Simeon Career Academy
Chicago, IL06-2021
Skills
- Order Verification
- Drug Inventory Management
- Workflow Optimization
- Supply Restocking
- Prescription Filling
- Medication Dispensing
- Stocking shelves
- Ordering and stocking medications
- Quality assurance and control
- Marketing knowledge
- Overstock strategy
- Retail sales campaigns
- Merchandising plan development
- Customer experience
- Visual Merchandising
Timeline
Pharmacy Technician
Walgreens
04.2023 - Current
Visual Merchandiser
Nieman Marcus
10.2021 - 03.2023
Sales Associate
Walgreens
11.2018 - 08.2021
High School Diploma -
Simeon Career Academy