Associate of Science - Chemical Technologies
Eastern Florida State College
Cocoa, FL 01.2025 - Current
Jameia Whitely
Melbourne,FL
Summary
Forward-thinking individual with refined interpersonal and multitasking skills. Looking to join a progressive organization. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Collaboration and Teamwork
- Cash Handling
- Leadership Qualities
- Decision-making capabilities
- Computer Skills
Education
Associate in Arts, College - Pre-Medicine
Eastern Florida State College
Melbourne, FL05.2022
High School - General
Heritage High School
Palm Bay, FL05.2021
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Dial Duron Service Company
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Representative
Cutco Cutlery
07.2023 - 09.2023
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Team Member
Vero Beach Sports Complex
06.2023 - 08.2023
- Supervised children in the gym daycare
Private Swim Instructor
Megan Swim Lessons
04.2022 - 08.2023
- Provide private swim lessons for kids and young adults.
- Ensure the safety and health of swimmers.
Team Member
Five Below
09.2021 - 07.2023
- Provided customer service by assisting customers with checkouts, while also performing the daily tasks of organizing, unpacking, and labeling products.
Concierge
Hautedry Hair Salon
10.2021 - 06.2022
- Assisted guests with scheduling appointments, and completing payment
- Created files for guests with specific needs
- Provided shampooing services, and other hair care treatments
- Trained newcomers, on the daily task that was necessary
- Completed Inventory weekly.
Accomplishments
Five Below: Employee of the month x2
Volunteer Experience
- Sports Medicine Program, 2019, 2021
- Holmes Regional Hospital, 2020, 2020, Patient Escort
Awards
- 2014 Principal Award
- 2017 Graduated with High Honors
- 2017-2018 Citizenship Award
- 2018-2019 Student of the Week
Volunteer Experience
- Sports Medicine Program, 2019, 2021
- Holmes Regional Hospital, 2020, 2020, Patient Escort
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