Jameika Parker
Houston,TX
Summary
Proficient deputy clerk focused on document accuracy, compliance, and customer service. Successfully managed high-volume inquiries, contributing to improved workflow and a positive work environment.
Overview
10
10
years of professional experience
Work History
Deputy Clerk
Harris County Clerk's Office
Houston, TX
11.2023 - Current
- Processed legal documents for accuracy and compliance with state regulations.
- Managed case files, ensuring timely updates and retrieval for public inquiries.
- Implemented system improvements to enhance data entry accuracy and workflow efficiency.
- Resolved inquiries from the public regarding filing processes and documentation requirements.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Contributed to a positive work environment through effective communication skills and a collaborative approach to problemsolving.
Call Center Representative
Manhattan Life Insurance
Houston, TX
09.2022 - 11.2023
- Resolved customer inquiries using CRM software to enhance service delivery.
- Managed high-volume call traffic while maintaining exceptional customer satisfaction levels.
- Conducted thorough policy reviews to ensure compliance with company standards and regulations.
- Collaborated with team members to identify process improvements, increasing operational efficiency.
- Analyzed customer feedback data to inform service enhancements and training initiatives.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Managed hundreds of calls per day.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Deputy Clerk II
Harris County Tax Office
Houston, TX
02.2016 - 07.2022
- Processed property tax payments and maintained accurate records in compliance with local regulations.
- Assisted with the preparation of tax documents, ensuring timely submission to relevant authorities.
- Responded to taxpayer inquiries, providing guidance on tax assessments and payment options.
- Collaborated with team members to streamline workflow processes and enhance operational efficiency.
- Trained new staff on office procedures and software systems for effective service delivery.
- Monitored compliance with state tax laws, ensuring accurate reporting and reducing discrepancies in records.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
MBA - Finance
University of Houston Downtown
Houston, TX05.2027
Accounting I - Accounting
Houston Community College
Houston, TX12.2026
Bachelor of Applied Arts And Science - Business Administration
University of Houston Downtown
Houston, TX12.2025
Associate of Applied Science - Human Resources Management
Houston Community College
Houston, TX12.2024
Skills
- Filing systems
- Document preparation
- Legal terminology
- Report generation
- Cash handling
- Administrative tasks
- Database management
- Basic accounting
- Administrative support
- Operations support
- Database entry
- Bookkeeping
- Flexible and adaptable
Timeline
Deputy Clerk
Harris County Clerk's Office
11.2023 - Current
Call Center Representative
Manhattan Life Insurance
09.2022 - 11.2023
Deputy Clerk II
Harris County Tax Office
02.2016 - 07.2022
MBA - Finance
University of Houston Downtown
Accounting I - Accounting
Houston Community College
Bachelor of Applied Arts And Science - Business Administration
University of Houston Downtown
Associate of Applied Science - Human Resources Management
Houston Community College