Jamel Lawson
Corona,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Associate Specialist
The Home Depot Inc
03.2003 - Current
- Solved customer challenges by offering relevant products and services.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
- Streamlined inventory management processes by implementing organizational solutions for easier product tracking.
- Maintained clean sales floor and straightened and faced merchandise.
Education
Associate of Arts - Administrative Assistance And Secretarial Science
New York City College of Technology of The City University of New York
Brooklyn, NY05.1997
Skills
- Building Customer Loyalty
- Dispute Mediation
- Goal-Driven
- Phone Etiquette
- Store Policies and Procedures
- Register Opening and Closing
- Merchandise Receiving and Handling
- Store Opening and Closing
- Friendly and Helpful
- Retail Merchandising
Accomplishments
- Supervised team of 12 staff members.
Certification
- Certified [ Cashier) - [Timeframe]
- Licensed Electric Ladder) - [Timeframe]
Timeline
Sales Associate Specialist
The Home Depot Inc
03.2003 - Current
Associate of Arts - Administrative Assistance And Secretarial Science
New York City College of Technology of The City University of New York