MS WORD
Jamela Ellis
Unit Coordinator , Office Assistant , Biller, Coding , Customer Service
Fairfield,CA
Summary
Organized Health Unit Coordinator with 18 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting.
Overview
4
4
years of post-secondary education
Work History
Health Unit Coordinator
St Francis Memorial Hospital
San Francisco, CA
03.2022 - Current
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Assisted with processing patient admissions, transfers and discharges.
- Provided concierge service to assist patients and families and direct them to available resources.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
Education
Associate of Science - Social Sciences
City College of San Francisco
San Francisco, CA 01.1999 - 06.2003
Skills
Patient education
Case management
Process improvements
Training and mentoring
Accreditation coordination
Staff Management
Patient education and counseling
Team Building
Software
EXCEL
POWER POINT
Timeline
Health Unit Coordinator
St Francis Memorial Hospital
03.2022 - Current
Associate of Science - Social Sciences
City College of San Francisco
01.1999 - 06.2003