Jamelah Alston
Mobile
Summary
Results-driven marketing professional with expertise in branding design and customer relations. Proven track record in developing effective marketing strategies and maintaining high-quality standards across multiple design projects.
Overview
15
15
years of professional experience
Work History
Owner
Wow Designz
Mobile
10.2018 - Current
- Designed creative branding solutions for diverse client needs.
- Oversaw client consultations to understand design requirements and preferences.
- Developed marketing strategies to enhance brand visibility and engagement.
- Collaborated with vendors to source materials for design projects.
- Maintained relationships with existing clients by providing superior customer service.
- Identified new opportunities for growth, expansion, and diversification.
- Created digital illustrations and layouts for websites and social media platforms.
- Utilized design software to produce high-quality visual content efficiently.
- Managed multiple design projects simultaneously while meeting tight deadlines.
- Reviewed and revised designs based on client feedback and industry trends.
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Designed print materials such as brochures, flyers and posters for marketing campaigns.
- Edited photographs for use in digital media platforms including web banners and social media posts.
District Manager
Eyecare Associates
Oakland Estates Mobile Home Park
12.2012 - 05.2019
- Managed daily operations across multiple eyecare facilities.
- Developed and implemented training programs for staff development.
- Coordinated patient scheduling to optimize clinic workflow efficiency.
- Oversaw inventory management to ensure adequate supplies and equipment.
- Led strategic planning initiatives for service expansion and enhancement.
- Maintained compliance with healthcare regulations and company policies.
- Fostered team collaboration to improve patient care and service delivery.
- Analyzed performance metrics to identify areas for operational improvement.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Mentored team members by demonstrating best practices for sales and customer service.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
- Delegated work to staff, setting priorities and goals.
Medical Office Manager
Drs. Blanchard and Stadther
Mobile
08.2010 - 04.2012
- Managed daily operations of medical office for efficient patient flow.
- Coordinated scheduling for appointments and referrals with healthcare providers.
- Supervised front desk staff to ensure quality patient service and support.
- Implemented office policies to streamline administrative procedures and enhance efficiency.
- Maintained patient records using electronic health record systems with precision.
- Trained new employees on office procedures and patient interaction protocols.
- Assisted in managing billing processes and insurance claims effectively.
- Facilitated communication between medical staff and patients for optimal care delivery.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Coordinated with insurance companies to verify coverage of services rendered.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Trained new staff on office procedures, software programs and customer service protocols.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Recruited qualified candidates for open positions within the practice when necessary.
- Resolved disputes between vendors providing services or products to the practice in a timely manner.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Tempe, AZ10-2015
High School Diploma -
Montbello High School
Denver, CO05-2005
Skills
- Marketing strategy
- Branding design
- Service operations
- Team collaboration
- Performance analysis
- Customer relations
- Problem solving
- Time management
- Project management
- Profit and loss analysis
- Cost reduction
- Administrative oversight
- Staff management
- Verbal and written communication
- Marketing
- Employee development
- Small business operations
Timeline
Owner
Wow Designz
10.2018 - Current
District Manager
Eyecare Associates
12.2012 - 05.2019
Medical Office Manager
Drs. Blanchard and Stadther
08.2010 - 04.2012
Bachelor of Science - Health Care Administration
University of Phoenix
High School Diploma -
Montbello High School