Jamelia Mckinney
Birmingham,AL
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
6
6
years of professional experience
Work History
Enrollment Specialist
UAB Temp Services
Birmingham, AL
08.2023 - 10.2023
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Streamlined benefits enrollment procedures for increased accuracy and reduced processing times.
- Provided exceptional customer service to employees, addressing concerns regarding their benefits packages
- Improved student enrollment rates by effectively communicating program benefits and requirements.
Customer Service Trainee
Blue Cross Blue Shield Of Alabama
Birmingham, AL - Hybrid Remote
07.2022 - 10.2023
- Supported colleagues in handling difficult customers, ensuring smooth resolution of conflicts.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Streamlined policy management by regularly updating client information and tracking policy changes.`
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
Patient Account Representative
UAB
Birmingham, AL
06.2023 - 09.2023
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
Leasing Consultant
Career Strategies Inc
Birmingham, AL
01.2020 - 06.2023
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Health Benefits Specialist
Teleleperfrmance
Remote- US
01.2023 - 04.2023
- Enhanced employee satisfaction by developing and implementing comprehensive health benefits plans.
- Streamlined benefits administration processes for increased efficiency and reduced errors.
- Analyzed benefits usage data to identify trends and make recommendations for program improvements or cost-saving measures.
- Maintained up-to-date knowledge of healthcare industry trends, incorporating best practices into the company''s benefit offerings when appropriate.
Customer Relations Specialist
Hibbetts Sports Corporate
Birmingham, AL- Hybrid Remote
08.2021 - 06.2022
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Enhanced customer loyalty by delivering personalized service and resolving issues efficiently.
- Streamlined communication processes for increased efficiency in handling customer inquiries.
- Collaborated with the sales team to resolve complex client issues, ensuring long-term relationships.
- Led a team responsible for addressing escalated complaints, resulting in higher resolution rates.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
- Increased sales revenue by developing and implementing effective sales strategies.
Food Service Worker/Lead Retail Sales Associate
Birmingham VA Medical Center
Birmingham, AL
05.2017 - 10.2019
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Increased daily sales by upselling menu items based on customer preferences.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
Education
High School Diploma -
05.2017
- Relevant Coursework: Business & Finance
- 3.3 GPA
- Completed AP course in Mathematics
Skills
- Customer service background
- Strong Organization
- Mathematics skills
- Sales experience
- Customer service expertise
- Applicant screening
- Data entry skills
- Client Relationship Building
- Provider Relations
Timeline
Enrollment Specialist - UAB Temp Services
08.2023 - 10.2023
Patient Account Representative - UAB
06.2023 - 09.2023
Health Benefits Specialist - Teleleperfrmance
01.2023 - 04.2023
Customer Service Trainee - Blue Cross Blue Shield Of Alabama
07.2022 - 10.2023
Customer Relations Specialist - Hibbetts Sports Corporate
08.2021 - 06.2022
Leasing Consultant - Career Strategies Inc
01.2020 - 06.2023
Food Service Worker/Lead Retail Sales Associate - Birmingham VA Medical Center
05.2017 - 10.2019
Woodlawn High School - High School Diploma,