Jamelia Mckinney

Work History

UAB Temp Services

08.2023 - 10.2023

Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
Streamlined benefits enrollment procedures for increased accuracy and reduced processing times.
Provided exceptional customer service to employees, addressing concerns regarding their benefits packages
Improved student enrollment rates by effectively communicating program benefits and requirements.

Blue Cross Blue Shield Of Alabama

07.2022 - 10.2023

Supported colleagues in handling difficult customers, ensuring smooth resolution of conflicts.
Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
Streamlined policy management by regularly updating client information and tracking policy changes.`
Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.

UAB

06.2023 - 09.2023

Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
Streamlined billing processes for increased efficiency in managing patient accounts.
Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.

Career Strategies Inc

01.2020 - 06.2023

Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Maintained high occupancy rates through effective marketing strategies and excellent customer service.
Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
Boosted property revenue by skillfully negotiating lease terms and rent increases.
Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.

Teleleperfrmance

01.2023 - 04.2023

Enhanced employee satisfaction by developing and implementing comprehensive health benefits plans.
Streamlined benefits administration processes for increased efficiency and reduced errors.
Analyzed benefits usage data to identify trends and make recommendations for program improvements or cost-saving measures.
Maintained up-to-date knowledge of healthcare industry trends, incorporating best practices into the company''s benefit offerings when appropriate.

Hibbetts Sports Corporate

08.2021 - 06.2022

Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
Enhanced customer loyalty by delivering personalized service and resolving issues efficiently.
Streamlined communication processes for increased efficiency in handling customer inquiries.
Collaborated with the sales team to resolve complex client issues, ensuring long-term relationships.
Led a team responsible for addressing escalated complaints, resulting in higher resolution rates.
Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
Increased sales revenue by developing and implementing effective sales strategies.

Birmingham VA Medical Center

05.2017 - 10.2019

Enhanced customer satisfaction by maintaining a clean and organized dining area.
Streamlined food preparation processes for increased efficiency and reduced waste.
Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Contributed to menu development, incorporating seasonal ingredients and customer feedback.
Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Increased daily sales by upselling menu items based on customer preferences.
Developed and maintained positive relationships with customers to enhance service.
Greeted customers at counter to fulfill requests and answer questions.