Jamella Mines
Richmond,Virginia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
VCU Health
03.2018 - 07.2022
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Answered over 40 room service calls daily and placed orders for patients that were complaint with their doctor order diet.
- Provided excellent customer service to patients and medical staff.
Sales Representative
Results Companies
04.2015 - 02.2018
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Insurance Customer Service Representative
General Dynamics
10.2014 - 03.2015
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Provided exceptional support during annual open enrollment periods, guiding customers through plan selection processes effectively.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Education
High School Diploma -
Varina High School
Richmond, VA06.2014
Skills
- HIPAA Compliance
- Customer Service
- Excellent Communication
- Time Management
Timeline
Patient Service Representative
VCU Health
03.2018 - 07.2022
Sales Representative
Results Companies
04.2015 - 02.2018
Insurance Customer Service Representative
General Dynamics
10.2014 - 03.2015
High School Diploma -
Varina High School