JAMERAL ROBINSON
Charlotte,NC
Summary
DEDICATED FRONT END SUPERVISOR WELL VERSED IN SATISFYING CUSTOMERS WITH EXCEPTIONAL SERVICE AND SUPPORT. ENTHUSIASTIC MANAGEMENT PROFESSIONAL WITH DEMONSTRATED SUCCESS SUPERVISING STAFF AND BUILDING TEAMS. DRIVEN TO SUCCEED AND BUILD LONG-TERM RELATIONSHIPS AND RAPPORT WITH CUSTOMERS.
Overview
27
27
years of professional experience
Work History
FRONT END SUPERVISOR
RESTAURANT DEPOT
02.2022 - Current
- Greeting visitors and customers upon arrival, offering assistance, and answering questions to build rapport and retention.
- Creating schedules to align coverage with forecasted demands.
- Confirming continual compliance with all applicable laws and regulations regarding store operations.
- Promoting business' development by building and maintaining relationships with new clients.
- Responds to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
Administrative Assistant
DUNRIGHT SERVICES
07.2001 - 03.2019
- Managed filing system, entered data and completed other clerical tasks.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Clerical support for the review and processing of clients.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Tax Preparer
LIBERTY TAX SERVICE
12.2003 - 04.2006
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Developed spreadsheet models to accurately track tax information.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Prepared taxes, assembled tax packages and prepared multiple clerical duties.
ITEM PROCESSOR II/DATA ENTRY OPERATOR
WACHOVIA OPERATIONS
03.1999 - 10.2003
- Completed data entry tasks with accuracy and efficiency.
- Operated an Item Processing Machine, maintained inventory and performed mechanical malfunctions if necessary.
- Data Entry, 10 key, reconciling customers accounts, handling cash and modifying check images.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
AUTOMATIC TELLER CLERK
NATIONSBANK
06.1996 - 05.1997
- Edited and proofread documents for accuracy and completeness.
- Input data into spreadsheets and databases.
- Processed incoming and outgoing mail and packages according to established procedures.
- Debit/Credit customer deposits to their accounts, reconciling accounts, cash handling and performing numerous data entry functions.
Education
High School Diploma -
MYERS PARK HIGH SCHOOL CHARLOTTE, NC
2400 COLONY ROAD CHARLOTTE, NCAssociate of Science - COMPUTERIZED ACCOUNTING SPECIALIST
BROOKSTONE BUSINESS COLLEGE
321 EXECUTIVE DR. CHARLOTTE, NCSkills
- Product and Service Sales
- Maintaining Clean Work Areas
- Corrective Actions
- Front-End Support
- Refunds Exchanges and Adjustments
- Accurate Money Handling
- Team Supervision
- Cash Register Operation
- Customer Service
- Clerical
- Data Entry
- 10 key
Timeline
FRONT END SUPERVISOR
RESTAURANT DEPOT
02.2022 - Current
Tax Preparer
LIBERTY TAX SERVICE
12.2003 - 04.2006
Administrative Assistant
DUNRIGHT SERVICES
07.2001 - 03.2019
ITEM PROCESSOR II/DATA ENTRY OPERATOR
WACHOVIA OPERATIONS
03.1999 - 10.2003
AUTOMATIC TELLER CLERK
NATIONSBANK
06.1996 - 05.1997
High School Diploma -
MYERS PARK HIGH SCHOOL CHARLOTTE, NC
Associate of Science - COMPUTERIZED ACCOUNTING SPECIALIST
BROOKSTONE BUSINESS COLLEGE
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