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Hi, I’m
James Allan
Manager
Mooresville,NC
Work Preference
Summary
Skilled administrative leader recognized for enhancing workflow efficiency and customer service. Strong critical thinking and effective listening abilities drive successful training and mentoring initiatives, fostering team collaboration and operational excellence.
Results-driven administrative supervisor with a strong background in client support, data entry, and process improvement. Expertise in training staff and implementing operational procedures that boost productivity and service quality, contributing to a positive work environment.
Overview
44
years of professional experience
Work History
Self-employeedMooresville, NC
Delivery Driver
03.2015 - Current
Job overview
- Trained new staff on customer service protocols and operational procedures.
- Implemented feedback mechanisms to improve service quality and customer experience.
- Maintained knowledge of current promotions and policies to assist customers effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Operated delivery vehicle efficiently, ensuring timely and accurate package deliveries.
- Managed navigation routes using GPS technology to optimize delivery times.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
US Postal ServiceStatesville, NC
Administrative Supervisor
08.2009 - 02.2015
Job overview
- Supervised daily operations to ensure efficient mail processing and distribution.
- Trained and mentored staff on operational procedures and best practices.
- Implemented process improvements that enhanced workflow efficiency and accuracy.
- Oversaw inventory management, ensuring optimal stock levels for postal supplies.
- Developed and implemented operational procedures, enhancing office productivity and service quality.
- Supervised administrative staff, ensuring efficient workflow and adherence to company policies.
US Postal ServiceHickory, NC
Manager in Charge
02.2004 - 07.2009
Job overview
- Oversaw daily operations, ensuring timely delivery and adherence to service standards.
- Managed staff scheduling, optimizing workforce efficiency during peak periods.
- Implemented process improvements, enhancing operational workflows and reducing delays.
- Trained and mentored new employees, fostering a collaborative team environment.
- Oversaw daily operations, ensuring compliance with USPS regulations and standards.
- Implemented process improvements to enhance mail delivery efficiency and accuracy.
US Postal ServiceCharlotte, NC
Manager's Assistant
02.2003 - 02.2004
Job overview
- Coordinated daily operations, ensuring seamless communication between management and staff.
- Assisted in managing inventory, optimizing stock levels for efficient mail processing.
- Streamlined workflow processes, enhancing overall operational efficiency within the team.
- Developed and maintained filing systems, improving document retrieval and organization.
- Trained new employees on postal procedures, fostering a knowledgeable workforce.
- Contributed to a positive work environment by fostering strong relationships with colleagues and promoting open communication among team members.
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
- Collaborated with cross-functional teams to ensure timely completion of projects while maintaining high-quality standards.
- Played a key role in the successful implementation of new company policies, providing training and guidance to staff members as needed.
US Postal Service. 10 Yr +West Palm Beach, FL
Customer Service (Sales) and Administrative Clerk
05.1982 - 02.2003
Job overview
- Processed incoming and outgoing mail, ensuring timely delivery and adherence to postal regulations.
- Managed inventory systems for mail supplies, optimizing stock levels and reducing waste.
- Coordinated with cross-functional teams to streamline operations and enhance service delivery.
- Trained new staff on workflow procedures, fostering a collaborative work environment.
- Implemented filing systems that improved document retrieval efficiency by 30%.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Utilized office management software to record and track customer information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Contributed to environmental sustainability efforts, implemented recycling programs in office that encouraged eco-friendly practices.
- Improved customer service with prompt and accurate handling of inquiries, contributing to positive office environment.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
Education
Palm Beach State CollegeLake Worth, FL
Associate of Science from Business Administration And Computer Science
University Overview
- 3.7 GPA
- Ranked in Top 10% of classes
Skills
Client support
Effective listening
Critical thinking
Detail-oriented data management
Customer service
Microsoft Office Suite
Dispute resolution
Quality control
Technical support
Client relationship development
Appointment scheduling
Scheduling
Complaint resolution
Active listening
Timeline
Delivery Driver
Self-employeed
03.2015 - Current
Administrative Supervisor
US Postal Service
08.2009 - 02.2015
Manager in Charge
US Postal Service
02.2004 - 07.2009
Manager's Assistant
US Postal Service
02.2003 - 02.2004
Customer Service (Sales) and Administrative Clerk
US Postal Service. 10 Yr +
05.1982 - 02.2003
Palm Beach State College
Associate of Science from Business Administration And Computer Science