James Allbrittton
Flowood,MS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Service Advisor
Gray Daniels Toyota
06.2021 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Service Advisor
Camping World
09.2018 - 06.2021
- Developed estimates by costing materials, supplies, and labor.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Service Advisor
Acura
09.2016 - 09.2018
- Cross-trained and backed up other customer service managers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Investigated and resolved accounting, service and delivery concerns.
Education
GED -
Forest Hill High School
Jackson, MS05.2006
Skills
- Sales Expertise
- Client Rapport-Building
- Handling Customer Complaints
- Staff Training
- Records Maintenance
- Compliance Risk Management
- Information Technology
- Verbal and Written Communication
- Customer Support
Timeline
Service Advisor
Gray Daniels Toyota
06.2021 - Current
Service Advisor
Camping World
09.2018 - 06.2021
Service Advisor
Acura
09.2016 - 09.2018
GED -
Forest Hill High School
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