James Anglade-Plowden
Brooklyn
Summary
Dynamic professional with a strong background in customer service and technical support, notably at Yourhiiighness. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Skilled in time management and utilizing technology for efficient operations, consistently delivering results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Sales Associate
Dontress Delights
01.2025 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
Help Desk Technician
Yourhiiighness
11.2024 - Current
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Courier
Capsule
01.2022 - 02.2023
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
Courier
Cornucopia Logistics
09.2020 - 01.2021
- Enhanced customer satisfaction through timely deliveries and professional communication skills.
- Utilized GPS navigation systems to navigate faster routes.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
Education
Associate Of Science - Computer Science
New York City College of Technology
Brooklyn, NYSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Excellent people skills
- Reachable
Timeline
Sales Associate
Dontress Delights
01.2025 - Current
Help Desk Technician
Yourhiiighness
11.2024 - Current
Courier
Capsule
01.2022 - 02.2023
Courier
Cornucopia Logistics
09.2020 - 01.2021
Associate Of Science - Computer Science
New York City College of Technology
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