James Barbera
Canton,OH
Summary
Goal oriented individual, well versed in modern trenchless methods and procedures. Specializing in consulting with customers to come up with site specific solutions to meet their needs, and the in field training to practically apply equipment and tooling on sites.
Overview
8
8
years of professional experience
Work History
Sales Associate
Trenchless Rental Solutions
12.2021 - Current
- Answered customers' questions regarding products, prices and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Wrote sales / rental quotes based upon discussions with customers
- Organized and attended trade shows and other marketing events on the company's behalf
- Maintained friendly and professional customer interactions.
- Kept inventory up to date based upon current orders and market trends.
Branch Manager
Trenchless Rental Solutions
10.2020 - 12.2021
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Conducted hands on training with direct labor subordinates
Service Technician
Trenchless Rental Solutions
01.2019 - 10.2020
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Commissioned new equipment and explained operation and routine maintenance protocols to customers.
- Evaluated incoming / outgoing rentals according to predetermined checklist and noted issues.
- Trained customer employees and managers on machine use and maintenance.
- Traveled at short notice to fulfill customers' service needs
Service Technician
Barbco
04.2018 - 01.2019
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated incoming / outgoing rentals according to predetermined checklist and noted issues.
- Trained customer employees and managers on machine use and maintenance.
- Traveled at short notice to fulfill customer's service requirements
- Was responsible for a company issued credit card and documented spending along with retaining receipts.
- completed various on-site safety trainings to gain access to jobsites
Night Shift Foreman
Barbco
04.2017 - 04.2018
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Conducted individualized performance reviews, offering praise and recommendations for improvement.
- Secured and shut down buildings and equipment upon shift end
Education
Associate of Applied Science - Welding Technology Certificate
Stark State College
Canton, OH05.2017
Skills
- Customer Service
- Product Promotion
- Sales Expertise
- Verbal Communication
- Social Perceptiveness
- Inventory Control Procedures
Affiliations
- National Utility Contractors Association of Ohio - Director at large
- National Utility Contractors Association - National Trenchless Committee Chairman
Timeline
Sales Associate
Trenchless Rental Solutions
12.2021 - Current
Branch Manager
Trenchless Rental Solutions
10.2020 - 12.2021
Service Technician
Trenchless Rental Solutions
01.2019 - 10.2020
Service Technician
Barbco
04.2018 - 01.2019
Night Shift Foreman
Barbco
04.2017 - 04.2018
Associate of Applied Science - Welding Technology Certificate
Stark State College
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