James B. Payne
Suitland,MD
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Hertz Car Rental
Suitland, MD
10.2025 - Current
- Supervised daily operations to ensure efficient vehicle rental services.
- Trained and mentored new staff on customer service protocols and system usage.
- Implemented inventory management practices to optimize fleet availability and utilization.
- Resolved customer inquiries and complaints, enhancing overall satisfaction ratings.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Sales Consultant
DARCARS Automotive Group
09.2023 - 01.2024
- Greet customers arriving at the dealership
- Showcase the dealership’s vehicles and explain their features and warranties to customers
- Answer customer questions about cars, financing and purchase process
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Negotiate car prices and trade-in values for customers’ vehicles
- Coordinate with the finance department to determine each customer’s financing and ownership options
- Contact past customers to ensure they are satisfied with their vehicles
- Developed and maintained strong customer relationships through personalized service and follow-ups.
- Analyzed customer feedback to identify trends, improving service offerings and customer satisfaction.
Account Manager
Edge Concepts/Frontline Management Group
08.2021 - 08.2023
- Utilize a lead-generated customer database and direct outreach to educate and acquire prospective customers about our client’s products and services
- Hands-On One on One and Group training and development to fast-track entry level employees into Account Management roles
- Collaborate in a creative team space with fellow Business Development Representatives and Sales team members to strategically increase and exceed projected sales targets and margins
- Cultivated strong client relationships to ensure satisfaction and retention.
- Negotiated contracts and pricing structures to maximize revenue while meeting client needs.
Service Clerk
Giant Food Stores
02.2018 - 08.2021
- Maintain operation of multiple departments
- Handle the preparation of food
- Complete daily and weekly orders
- Properly stock and maintain shelves and cases
- Interact with customers in a positive and helpful manner
- Delegate and complete responsibilities for myself and peers
Co-Manager
Journey’s
10.2016 - 12.2017
- Maintained operation of multiple storefronts
- Maintained daily stock and financial records
- Completed weekly payroll and scheduling
- Provided customer service to all customers
- Delegated and completed responsibilities for myself and employees
- Prepared and executed sales plans delegated by District Managers
Education
High School Diploma -
Largo High School
Upper Marlboro, MD01-2016
Skills
- Microsoft Office
- Leadership Development
- Direct Sales
- Customer Service
- Profit Management
- Customer service
- Problem-solving
- Retail operations
- Inventory control
- Customer relations
Timeline
Assistant Store Manager
Hertz Car Rental
10.2025 - Current
Sales Consultant
DARCARS Automotive Group
09.2023 - 01.2024
Account Manager
Edge Concepts/Frontline Management Group
08.2021 - 08.2023
Service Clerk
Giant Food Stores
02.2018 - 08.2021
Co-Manager
Journey’s
10.2016 - 12.2017
High School Diploma -
Largo High School