James Bricker
801 Georgianna Ct N Chesterfield ,VA
Summary
Dynamic and dedicated server with a strong work ethic at Silver Diner, excelling in customer service and order processing. Proven ability to enhance guest relations and resolve complaints effectively. Skilled in multitasking under pressure, with a commitment to quality control and training new staff for improved performance. Also many years of personal experience maintaining and repairing a variety of vehicles, such as regular fluid changes, replacing steering and braking components, pulling fuel injectors and properly diagnosing issues through software and testing.
Overview
2
2
years of professional experience
Work History
Server
Silver Diner
Glen Allen, VA
12.2024 - Current
- Provided exceptional customer service by attentively addressing guest inquiries and requests.
- Processed orders efficiently using point-of-sale systems, ensuring accurate billing and timely service.
- Collaborated with kitchen staff to ensure prompt food delivery and adherence to quality standards.
- Maintained cleanliness and organization of dining areas to enhance overall guest experience.
- Assisted in training new team members on menu offerings and operational procedures.
- Handled cash transactions accurately, balancing registers at the end of shifts without discrepancies.
- Participated in team meetings to discuss feedback and implement improvements for service efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Soda
Silver Diner
Glen Allen, VA
08.2024 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Host
Silver Diner
Glen Allen, VA
02.2024 - 12.2024
- Managed reservation systems to optimize table turnover and guest flow.
- Assisted with menu explanations, enhancing customer dining experience.
- Greeted and seated guests, ensuring positive first impressions.
- Handled guest inquiries and complaints, promoting customer satisfaction.
- Maintained cleanliness of front-of-house areas, adhering to health standards.
- Trained new hosts on operational procedures and customer service best practices.
Education
No Degree -
James Madison High School
Peachtree Corners, GASkills
- Customer service
- Order processing
- Team collaboration
- Multitasking under pressure
- Guest relations enhancement
- Complaint resolution techniques
- Shift opening procedures
- Time management skills
- Training new staff
- Flexible scheduling availability
- Strong work ethic
- Guest engagement
- Memory retention
- Sales techniques
- Quality control
- Performance improvement
- Suggestive selling
- Brake system repair
- Fluid changes and maintenance
- Preventive maintenance practices
- Suspension and steering repair
- Tire installation and rotation
- Quality control measures
- Preventive Maintenance
- Brake systems
- Parts replacement
Timeline
Server
Silver Diner
12.2024 - Current
Soda
Silver Diner
08.2024 - 12.2024
Host
Silver Diner
02.2024 - 12.2024
No Degree -
James Madison High School