James Coleman Jr
Summary
Talented Operations Director skillful developing and implementing policies, procedures and plans to enhance and direct company activities. Successful background growing revenue, allocating resources and coordinating plans by utilizing excellent verbal and written communication, program management and team leadership abilities gained during 17-year career in grocery retail.
Overview
18
18
years of professional experience
Work History
Regional Director of Sales and Operations
Lidl US
03.2021 - Current
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Supervised operational processes and procedures for sales, supply chain management, distribution and resourcing.
- Collaborated within sales team to brainstorm business development strategies and identify customer product needs and preferences.
District Manager
Lidl US
02.2019 - 03.2021
- Supervised 3 locations to enforce high-quality standards of operation.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize performance improvement strategies.
- Built positive and productive relationships with store and field leadership.
Store Manager
Lidl US
01.2018 - 02.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Lidl US
01.2017 - 01.2018
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Customer Service Manager
Harris Teeter
02.2015 - 12.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Management Trainee
Enterprise Rent-A-Car
08.2013 - 02.2015
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Grocery Manager
Food Lion
06.2005 - 07.2013
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
Education
Bachelor of Science - Business Administration And Management
Fayetteville State University
Fayetteville, NC12.2011
Skills
- Business Management
- Crisis Communications
- Student Advocacy
- Performance Analysis
- Operational Leadership
- P&L Responsibility
Affiliations
Phi Beta Sigma Fraternity Inc.
Timeline
Regional Director of Sales and Operations
Lidl US
03.2021 - Current
District Manager
Lidl US
02.2019 - 03.2021
Store Manager
Lidl US
01.2018 - 02.2019
Assistant Store Manager
Lidl US
01.2017 - 01.2018
Customer Service Manager
Harris Teeter
02.2015 - 12.2016
Management Trainee
Enterprise Rent-A-Car
08.2013 - 02.2015
Grocery Manager
Food Lion
06.2005 - 07.2013
Bachelor of Science - Business Administration And Management
Fayetteville State University
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