James Conway
Philadelphia,PA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Electrolux. Skilled in small business operations and adept at building strong client relationships. Demonstrated ability to exceed performance objectives through effective communication and innovative process improvements. Achieved significant repeat business by prioritizing customer relations and operational efficiency.
Overview
36
36
years of professional experience
Work History
Branch Manager
Electrolux
05.1996 - 06.2020
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Dishnetwork Installer
Starlight Satellite
05.2005 - 10.2019
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
Direct Tv Installer
Apex Digital
07.2000 - 03.2005
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
Owner
Let Me Help Home Care
11.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Quote Reporter
Chicago Board of Options
01.1991 - 02.1996
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage.
- Developed expertise in covering various beats, demonstrating versatility and adaptability as a reporter.
- Exceeded deadlines consistently, producing accurate and well-written news stories under tight time constraints.
Assistant Manager
Bubba Powers
09.1988 - 05.1990
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Hope High School
Hope, Arkansas05.1990
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Timeline
Owner
Let Me Help Home Care
11.2019 - Current
Dishnetwork Installer
Starlight Satellite
05.2005 - 10.2019
Direct Tv Installer
Apex Digital
07.2000 - 03.2005
Branch Manager
Electrolux
05.1996 - 06.2020
Quote Reporter
Chicago Board of Options
01.1991 - 02.1996
Assistant Manager
Bubba Powers
09.1988 - 05.1990
High School Diploma -
Hope High School