Brittney Shells
Summary
Reliable and organized professional with 15 years of experience as a state tested nurse aide, transitioning into a receptionist role. Strong background in customer service, HIPPA and confidentiality, patient communication service, scheduling and maintaining confidential records and Microsoft office. Known for professionalism, multitasking in fast paced environments, and creating a welcoming first impression.
Overview
15
15
years of professional experience
Work History
Receptionist
Cincinnati Home Care
12.2010 - 10.2025
- Schedules appointments and managed calendars.
- Handled basic administrative task such as copying, scanning, and data entry.
- Provided general support to staff and customers.
- Greeted clients and visitors professionally, creating welcoming environment.
- Answered and routed incoming calls using a multi-line phone system.
- Supported administrative staff with clerical tasks as needed.
- Maintained front desk and waiting area organization.
State Tested Nurse Aide
Intely Care
01.2019 - 01.2025
- Provided direct patient care to clients in accordance with care plans and state regulations.
- Assist with safe transfers, ambulation, and use of assistive devices.
- Documented care activities accurately and consistanly.
- Assited clients with activities of daily living.
- Provided personal care and comfort to patient as needed.
- Worked closely with nurses , doctors, and administrative staff to ensure smooth operations.
State Tested Nurse Aide
Dual Manor
01.2014 - 01.2019
- Delivered consistent, patient-centered care in fast paced healthcare setting.
- Assisted nursing staff with clinical and non-clinical tasks.
- Answered phone calls, relayed messages and coordinated communication between staff and families.
- Maintained accurate documentation and protected confidential patient information.
- Greeted patients, families, and visitors, providing clear information and welcoming enviorment.
- Provided efficient documentation and charting.
- Schduled, confirmed, and updated appointments.
State Tested Nurse Aide
Mountain Crest
01.2012 - 01.2014
- Assist patient with activities of daily living.
- Provided companionship and emotional support to improve quality of life.
- Provided personal care and comfort to patient as needed.
- Monitor and recorded vital signs, reporting changes to nursing staff promptly.
- Delivered compassionate dementia care, promoting comfort and routine.
- Buitl long-term trust with patient and families.
- Followed infection control and safety protocols at all times.
Education
State tested nurse aide -
Cincinnati Home Care
01.2010
HS Diploma -
Hughes Center
01.2007
Timeline
State Tested Nurse Aide
Intely Care
01.2019 - 01.2025
State Tested Nurse Aide
Dual Manor
01.2014 - 01.2019
State Tested Nurse Aide
Mountain Crest
01.2012 - 01.2014
Receptionist
Cincinnati Home Care
12.2010 - 10.2025
HS Diploma -
Hughes Center
State tested nurse aide -
Cincinnati Home Care