Summary
Overview
Work History
Education
Skills
Websites
Timeline
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James Copeland III

James Copeland III

Atlanta,GA

Summary

Eager to gain hands-on experience in the sports management industry. Aiming to assist with event coordination, athlete representation, and business operations. Focused on contributing organizational, communication, and analytical skills. Determined to learn from seasoned professionals to build a strong foundation for a successful sports career.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Amazon
05.2023 - 07.2024
  • Responding to customer questions about products, orders, shipping, returns, and account issues through various communication channels, such as phone, email, or chat
  • Assisting with troubleshooting problems related to orders, delivery delays, account issues, refunds, and returns
  • Helping customers with information about Amazon products, services, promotions, and policies
  • Helping customers with placing orders, modifying orders, or initiating returns and exchanges
  • Ensuring that returns and refunds are processed accurately
  • Documenting customer interactions and maintaining detailed records of issues, solutions, and feedback for future reference

Associate

The Home Depot
08.2021 - 01.2022
  • Assisting customers with finding products, answering questions, providing recommendations, and helping with any store-related issues or concerns
  • Ensuring a positive and helpful experience for customers
  • Demonstrating a strong understanding of the products and services offered by Home Depot, helping customers make informed purchasing decisions
  • This includes knowledge of tools, home improvement, and garden products
  • Ensuring shelves are fully stocked with products, organizing displays, and ensuring products are presented neatly and attractively
  • This also includes setting up promotional displays and signage
  • Assisting with inventory counts, tracking stock levels, and replenishing items as needed
  • This can also involve helping with organizing and maintaining the stockroom
  • Assisting customers with the assembly of certain products, such as grills, furniture, or outdoor equipment, when needed

Guest Services (Arthur Blank Private Suite)

Mercedes-Benz Stadium
08.2019 - 08.2021
  • Escorting celebrities and warmly greeting them upon arrival and assisting with ticket access and any related challenges
  • Answering event-related questions, offering directional guidance, and addressing general inquiries to enhance the guest experience
  • Effectively resolving guest concerns or issues that may arise during events, ensuring prompt and satisfactory solutions
  • Assisting in keeping the stadium clean and well-maintained, contributing to a pleasant environment for all attendees
  • Working closely with other staff to deliver exceptional hospitality, treating every guest as a welcomed visitor in the stadium's 'home.'

Education

Bachelor's Degree - Sports Management, Minor in Mass Communication

Jacksonville State University
Jacksonville, AL
08-2025

High School Diploma -

Benjamin E. Mays High School
Atlanta, GA
05.2021

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Complex Problem-solving
  • MS office proficiency
  • Teamwork and collaboration
  • Relationship building

Timeline

Customer Service Associate

Amazon
05.2023 - 07.2024

Associate

The Home Depot
08.2021 - 01.2022

Guest Services (Arthur Blank Private Suite)

Mercedes-Benz Stadium
08.2019 - 08.2021

Bachelor's Degree - Sports Management, Minor in Mass Communication

Jacksonville State University

High School Diploma -

Benjamin E. Mays High School

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James Copeland III