James Coughlin
Salem,OR
Summary
Dynamic sales associate with proven success at Winco, enhancing customer satisfaction through exceptional service and relationship building. Skilled in cash handling and problem-solving, consistently achieving sales targets by utilizing effective sales strategies. Recognized for maintaining a welcoming store environment and training new staff to uphold high operational standards.
Overview
2027
2027
years of professional experience
Work History
Sales Associate
Winco
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized displays and stock levels to ensure product availability.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to achieve sales targets and improve store performance.
- Trained new staff on customer service protocols and operational procedures.
- Monitored store environment for cleanliness and safety compliance, ensuring a welcoming atmosphere.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Team Member
McDonald's
07.2025 - Current
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment safely and efficiently, maintaining high food quality standards.
- Collaborated with team members to maintain cleanliness and organization throughout dining area and kitchen.
- Assisted in training new employees on operational procedures and customer service expectations.
- Adhered to health and safety regulations, ensuring compliance across all food preparation processes.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
Education
GED -
Timberlake Job Corps
Painting Foreman05-2002
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- POS system operation
- Meeting deadlines
- Upselling
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Cleaning techniques
- Guest relations
- Sales training
- Payment processing
- Strategic planning
- Inventory tracking
- Sales development
- Building rapport
- Inventory control
- Policy and procedure adherence
- Merchandise display
- Product recommendations
- Order processing
- Sales goals attainment
- Display setup
- Brand promotion
- Point of sale operation
- Relationship selling
- Product promotions
- Business development
- Shipment processing
- Promotional support
- Fraud detection
- Dispute mediation
- Friendly and outgoing
- Verbal and written communication
- Customer engagement
- Task prioritization
- Merchandising
- Client retention strategies
- Upselling and cross selling
- Feedback implementation
- Goal tracking
- Retail merchandising expertise
- Hospitality and accommodation
- Excellent communication skills
- Inventory control procedures
- Calm demeanor
- Written and oral communication skills
- Superb time management
- Service oriented
Timeline
Team Member
McDonald's
07.2025 - Current
Sales Associate
Winco
GED -
Timberlake Job Corps