James Cramer
Venice
Summary
With a proven track record at The Baja Cantina, I excel in guest engagement and cash handling, ensuring memorable experiences and precise transactions. My strong work ethic and exceptional customer service have consistently enhanced team collaboration and hospitality service, significantly contributing to a positive dining atmosphere.
Overview
2020
2020
years of professional experience
Work History
Server
St Croix Casino
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bartender/Server
The Shellback Tavern
07.2016 - 04.2019
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Grimaldis
04.2014 - 01.2017
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender Shift Manager
Melody Bar and Grill
01.2008 - 02.2014
- Engaged with patrons to create a memorable environment, encouraging repeat visits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender/ Shift Manager
The Baja Cantina
07.1997 - 05.2007
- Inspired team members to exceed service expectations through recognition and support.
- Engaged with patrons to create a memorable environment, encouraging repeat visits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Education
Incomplete - Sociology/Education
University of Minnesota
Minneapolis, MNHigh School Diploma - General Studies
Moundsview Sr High School
Arden Hill’s Minnesota 06.1988
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Safe food handling
- High volume dining
- Team collaboration
- Food safety practices
- Suggestive selling
Additional Information
I am highly motivated and a self starter , further I work well with others and cultivate a positive working relationship with all my co-workers
Timeline
Bartender/Server
The Shellback Tavern
07.2016 - 04.2019
Bartender
Grimaldis
04.2014 - 01.2017
Bartender Shift Manager
Melody Bar and Grill
01.2008 - 02.2014
Bartender/ Shift Manager
The Baja Cantina
07.1997 - 05.2007
Server
St Croix Casino
Incomplete - Sociology/Education
University of Minnesota
High School Diploma - General Studies
Moundsview Sr High School
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