James Dewitt
Richards,TX
Summary
Dynamic and detail-oriented Access Service Representative with extensive experience at Baylor Scott & White. Proven expertise in patient registration and financial processing, ensuring accuracy in data entry and billing inquiries. Adept at delivering exceptional customer support, fostering collaboration across departments to enhance service quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Access Service Representative
Baylor Scott & White
Plano, TExas
05.2021 - Current
- Engaged in team meetings and training sessions.
- Responded to patient inquiries regarding billing or financial matters.
- Collaborated with other departments to ensure quality customer service was delivered.
- Ensured accuracy of all data entered into computer system.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Participated in training sessions to stay updated on healthcare policies and registration software.
Customer Service Agent
Scientific Games
Egg Harbor, NJ
02.2020 - 02.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided comprehensive customer support and troubleshooting assistance to customers.
- Provided personalized customer support by responding to inquiries promptly and accurately.
- Provided customer support to customers via phone, email, and chat.
Patient Access Representative
Atlanticare Regional Medical Center
Pamona, NJ
04.2018 - 01.2020
- Engaged in team meetings and training sessions.
- Responded to patient inquiries regarding billing or financial matters.
- Collaborated with other departments to ensure quality customer service was delivered.
- Ensured accuracy of all data entered into computer system.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Participated in training sessions to stay updated on healthcare policies and registration software.
Education
High School Diploma -
ACIT
Mays Landing, NJ06-2015
Skills
- Patient registration
- Financial processing
- Data entry
- Customer support
- Billing inquiries
- Healthcare policies
Certification
- CPC-A through AAPC
Timeline
Access Service Representative
Baylor Scott & White
05.2021 - Current
Customer Service Agent
Scientific Games
02.2020 - 02.2021
Patient Access Representative
Atlanticare Regional Medical Center
04.2018 - 01.2020
High School Diploma -
ACIT
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