James Duncan
Lafayette,LA
Summary
Shift lead with experience in customer service, team training, and kitchen operations. Experience as a Back of House Manager, involving work in food prep, inventory handling, and supply management. Skilled in keeping service moving, coaching staff, and supporting smooth daily shifts.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Shift Lead
Borden's Ice Cream Shoppe
08.2024 - Current
- Managed shift operations, assigned tasks, and kept service flow consistent during peak customer periods.
- Coordinated opening and closing procedures, including cash drawer counts and store readiness checks.
- Trained new team members on register use, serving portions, sanitation, and customer interaction standards.
Line Staff, Certified Trainer, BOH Manager
Lit Pizza
10.2022 - 07.2024
- Managed back-of-house workflow to maintain timely prep, line readiness, and consistent food quality.
- Trained kitchen staff on sanitation standards, station setup, and recipe execution.
- Monitored inventory levels and placed orders to reduce shortages and waste.
- Coordinated daily prep lists and production schedules to support efficient service.
Education
High School Diploma -
The Brighton School
Baton Rouge, LA05-2024
Skills
- Customer service focus
- Staff training
- Team leadership
- Kitchen operations
- Food-Prep experience
- Inventory Handling
Accomplishments
- Managed, taught, and tutored over 30 first-year students in college over a week as a Mentor for the Orientation Staff at UL, known as SOUL Camp.
- Co-Chaired the staff development committee for SOUL Camp in my 2nd year with the organization.
- As co-chair, I developed training exercises for new mentors and managed training schedules to maintain productive workflows.
Certification
- Certified Trainer, Lit Pizza - May, 2023 - April, 2024
- Back of House Manager, Lit Pizza - April, 2024 - July, 2024
Languages
American Sign Language
Limited Working
Timeline
Shift Lead
Borden's Ice Cream Shoppe
08.2024 - Current
Line Staff, Certified Trainer, BOH Manager
Lit Pizza
10.2022 - 07.2024
High School Diploma -
The Brighton School