JAMES DUNLAP
4800 Steiner Ranch Blvd,TX
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Remote Com
Round Rock, TX
04.2023 - Current
- Maintain 80+ inbound and outbound calls daily maintaining accurate client records
- Worked effectively in fast-paced environments.
- Assist clients with establishing payment arrangements and billing solutions
- Conducted calls with parole officers to verify client statuses set arrangements based on client needs
- Handling inbound an outbound calls schedule appointments, answer questions, and update records
- Assist clients with account questions, troubleshooting, and service request
- Schedule appointment and follow up with clients
FRONT DESK SUPERVISOR
Best western hotel
Austin, Tx
09.2021 - 04.2023
- Lead and perform all front desk duties including check in's, check out's, reservations, guest phone messages and special requests
- Primarily supervise front desk team members to ensure efficient and smooth operations for producing excellent feedback.
- Setting goals for performance and deadlines in ways that comply with company's plan
- Ensuring that employees understand their duties and delegated tasks.
- Observed staff performance and provided positive feedback for performance improvement
- Recruited, hired and trained staff to cultivate team-oriented atmosphere.
- Remained calm and alert during high-volume shifts and resolved issues with critical thinking and diplomatic communication.
- Answering all inbound calls, answered questions and address complaints.
- Counted cash and other methods of payment at end of shift to verify and balance accounts.
ADMINISTRATIVE ASSISTANT
Rate Genius, Inc
Austin, TX
09.2017 - 03.2020
- Provide general administrative and clerical support including mailing, scanning, faxing, and copying to management
- Maintain electronic and hard copying system
- Open sort, and distribute incoming correspondence
- Perform data entry and scan documents
- Call lenders regarding title status
- Mail out penanced titles to the new lenders
- Set goals and deadlines for the department
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records
- Once received delegate titles to appropriate file
- Answered incoming calls and directed messages to correct party.
- Filtered incoming phone calls and emails, escalating only highest priority inquiries to executive leadership.
FRONT DESK AGENT
Extended stay hotel
Memphis, TN
01.2014 - 05.2017
- Managed check-in, check-out and guest service tasks.
- Verified customer credit and established modes of payment for accommodations provided.
- Maintained clean and well-stocked lobby.
- Kept records of reservation times, room availability and guest accounts.
- Addressed customer complaints and offered solutions.
- Verified customer credit and payments during check-ins.
- Scheduled preventative equipment maintenance and facility repairs.
- Reviewed guest accounts and charges during check-out to generate invoices and receipts.
- Successfully managed
Education
HIGH SCHOOL DIPLOMA - undefined
Mitchell
Memphis, TN06.2010
Skills
- Customer service management
- Leander ship
- Administrative management
- Enforce policies
- Ability to delegate
- Confidence
- Knowledge of computer systems
- Time management, the ability to work under pressure
- Inbound and outbound calling
- Verbal communication
- Administrative support
- Strong problem solver
- Tech-Savvy
AWARDS
Employee of the year
Timeline
Administrative Assistant
Remote Com
04.2023 - Current
FRONT DESK SUPERVISOR
Best western hotel
09.2021 - 04.2023
ADMINISTRATIVE ASSISTANT
Rate Genius, Inc
09.2017 - 03.2020
FRONT DESK AGENT
Extended stay hotel
01.2014 - 05.2017
HIGH SCHOOL DIPLOMA - undefined
Mitchell