James Eller
Wirtz,VA
Summary
I have worked in the food service industry for over 22 years. I have been every position and have most recently been involved in management. I have made relationships that have lasted 15+ years and have a knack for building relationships.
I am looking to capitalize on my abilities to build successful relationships, into a career that allows me to showcase my abilities.
Overview
17
17
years of professional experience
Work History
Manager
Macado’s
Roanoke, VA
01.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Store General Manager
AMF Hilltop Lanes
06.2022 - Current
- Responsible for weekly staff schedules for multiple shifts
- Responsible for opening and closing duties, including cash and credit card management
- Responsible for league point calculations and scheduling
- Responsible for balancing, analyzing, and reporting food and beverage sales to ensure profit margins were maintained
- Responsible for weekly liquor inventory and orders
- Focused team leader that performed multiple roles as needed during service
- Provide excellent customer service while supervising daily operations.
Associate Manager
Red Robin
06.2021 - 12.2021
- Responsible for all staff scheduling, front of house and back of house, for multiple shifts
- Responsible for balancing, analyzing, and reporting food and beverage sales to ensure profit margins were maintained
- Responsible for weekly liquor inventory and orders
- Focused team leader that performed multiple roles as needed during service, including cooking, expediting, and running food
- Exhibit thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Manager
Waller's/Drifter's
05.2015 - 09.2020
- Exhibit thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
- Top-rated restaurant on Smith Mountain Lake
- Five-star recommended bar and grill, with award-winning drinks and service
- Ensured bar area was safe, clean, and well-stocked throughout each working shift.
Customer Service Representative 3
Wells Fargo Contact Center
09.2015 - 12.2016
- Subject matter expert, providing real-time support to bankers and management
- Instrumental in analyzing and resolving business practice improvements
- Assist with the research of undefined issues to find a resolution
- Provide support for escalated situations to all of Home Equity
- Actively involved in feedback by providing customer situations to business analyst
- Leader of the CIV pilot as a POC for all bankers in the Home Equity group
- Work with managers and bankers to diagnose and resolve issue that could affect customers
- 2016 Service Conference Winner for top performance in home equity.
Sales
Crutchfield
05.2012 - 12.2012
- Responsible for providing customer service for inbound sales calls in a fast-paced customer service environment
- Managed priorities and workload based on client needs and worked independently to resolve problems
- Ensured client satisfaction and resolution of issues.
Bartender
Metro! Restaurant And Lounge
Roanoke Va
04.2009 - 02.2010
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Applebee’s
Roanoke, VA
10.2007 - 08.2009
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
Advanced Studies Diploma -
JJ Kelly High School
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Operations Management
- Project Management
- Customer Relationship Management (CRM)
- Performance Management
- Sales Techniques
- Sales management
Timeline
Manager
Macado’s
01.2024 - Current
Store General Manager
AMF Hilltop Lanes
06.2022 - Current
Associate Manager
Red Robin
06.2021 - 12.2021
Customer Service Representative 3
Wells Fargo Contact Center
09.2015 - 12.2016
Manager
Waller's/Drifter's
05.2015 - 09.2020
Sales
Crutchfield
05.2012 - 12.2012
Bartender
Metro! Restaurant And Lounge
04.2009 - 02.2010
Bartender
Applebee’s
10.2007 - 08.2009
Advanced Studies Diploma -
JJ Kelly High School