James Emery
St. Augustine
Summary
Diligent Casualty Adjuster with comprehensive experience in evaluating insurance claims and determining liability. Proven capability in negotiating settlements and managing complex cases efficiently. Demonstrated proficiency in analytical thinking and effective communication.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Casualty Adjuster
Redpoint County Mutual - DBA Superior Underwriters General Agency
10.2023 - Current
- Negotiated cost-effective settlements with claimants by leveraging strong interpersonal skills and industry expertise.
- Improved claim resolution times by efficiently investigating and evaluating casualty insurance claims.
- Collaborated cross-functionally with colleagues in other departments to improve overall claim handling processes and policyholder satisfaction.
- Optimized workload efficiency through prioritization of tasks based on claim complexity and time sensitivity.
- Mentored junior adjusters, sharing knowledge of industry trends and best practices for efficient claims management.
- Managed a high volume of cases, ensuring timely and fair resolutions for clients.
Casualty Adjuster
Riverwood Claims Management, Inc
07.2023 - 10.2023
- Streamlined the claims process by implementing best practices in documentation and communication.
- Collaborated with legal teams to defend company interests in litigation matters related to casualty insurance claims.
- Researched claims and incident information to deliver solutions and resolve problems.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Casualty Adjuster II
American European Specialty Insurance Group
02.2021 - 07.2023
- Manage, investigate, and resolve the injury portion of insurance claims.
- Review medical records, police reports, and imagery to aid in the process of evaluating claims and the assignment of value.
- Assist with liability assignment through discussion and recreation/evaluation of incident data.
- Negotiate with claimants and attorneys to reach resolution of claims.
- Issue payments to settle claims. Issue payments to vendors that complete work during the investigation of claims.
- Work with in-house counsel for claims in litigation.
Chauffeur
MGM Resorts International
04.2005 - 03.2021
- Transport high profile guests to and from destinations needed
- High stress management of schedule to ensure timely arrival and departure for guests.
- Assist with dispatching duties as needed, managing extensive numbers of high-profile customers to ensure timely and efficient service is provided.
Valet Parking Attendant
Wynn Resorts
09.2008 - 10.2010
- (a temporary secondary job while maintaining primary employment)
- Valet Parking Attendant - duties involving outstanding customer service, valet parking duties, multitasking, and an ambassador of the hotel.
Valet Parking Supervisor
Mirage Hotel and Casino
01.2002 - 04.2005
- Oversee up to 30 employees in daily operations
- Manage P&L for department to ensure we are within budget
- Manage all valet entrances to a property with over 4,000 guest rooms, ensuring all SOP’s are followed
- Coordinate parking during major events on property
- Create and implement SOP’s for department to ensure customer service is delivered at all times
- Create and implement emergency response protocols to allow the team to be prepared for emergencies in valet
- Develop team of valet attendants and enforce progressive discipline policy
Shift Supervisor
Starbucks Coffee
09.1998 - 03.2002
- Customer service
- Cash handling
- Food preparation
- Scheduling
- Ordering of product
- Opening and closing protocols
- Staff development.
Education
Bachelors - Psychology
University of Nevada
Las Vegas, Nevada12.2003
Diploma - undefined
Cimarron Memorial High School
Las Vegas, NV01.1999
Certification - Nursing assistant
Area Technical Trade Center
01.1999
Skills
- Computer proficiency
- Communication Skills
- Problem Solving Abilities
- Critical Thinking
- Self Starter
- Liability analysis
- Claims investigation
- Settlement determination
Certification
- Florida Insurance Adjuster License - G030383
- Nevada non-resident Adjuster License - 3929645
- Georgia non-resident Adjuster License - 3643555
Timeline
Casualty Adjuster
Redpoint County Mutual - DBA Superior Underwriters General Agency
10.2023 - Current
Casualty Adjuster
Riverwood Claims Management, Inc
07.2023 - 10.2023
Casualty Adjuster II
American European Specialty Insurance Group
02.2021 - 07.2023
Valet Parking Attendant
Wynn Resorts
09.2008 - 10.2010
Chauffeur
MGM Resorts International
04.2005 - 03.2021
Valet Parking Supervisor
Mirage Hotel and Casino
01.2002 - 04.2005
Shift Supervisor
Starbucks Coffee
09.1998 - 03.2002
Diploma - undefined
Cimarron Memorial High School
Certification - Nursing assistant
Area Technical Trade Center
Bachelors - Psychology
University of Nevada
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