Summary
Overview
Work History
Education
Recognition
Timeline
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James English

Akron,OH

Summary

Driven dedicated professional with a strong people first approach and over 10 years of hands on experience in the coffee and QSR industry. Known for building positive customer relationships, supporting team success and maintaining high operational standards. Currently seeking opportunities to grow within the company by taking on new challenges and contributing at a higher level.

Overview

10
10
years of professional experience

Work History

Coffeehouse Leader

Starbucks Coffee Company
06.2024 - Current
  • Lead a team of 40 partners. Currently 15% below company goal for barista turnover as well as a current 0% supervisor turnover status year over year
  • Owning our mission and values as well as current priorities to provide a premium experience and product for our guests and partners
  • Responsible for operations over $2.5 million a year with peak weeks hitting 70k+ a week in sales
  • Dual managed nearby stores three times within first year with company
  • Provide stability and structure support to peers and district managers

Multi Brand Regional Manager

OM Group Dba Dunkin'/Smoothie King/Qdoba/Jimmy Johns
05.2015 - 04.2024
  • Leading and mentoring district managers, store managers and crew members across 14 stores and four different brands with volumes exceeding 1-3 million per unit
  • Highly experienced in new store openings and acquisitions with a strong focus on training and developing teams to execute brand standards. Opened or acquired all 14 stores for company in an 8 year period
  • Assist Franchisee, VP and DO with brand developments, site locations and territory rights within brands in Ohio

Internal Promotions in 2017 to District Manager. 2019 to Network Trainer for Ohio and Michigan. 2022 to Regional Manager in Ohio

Education

Honors Diploma -

Perry High School
Massillon, OH
05-2014

Recognition

  • #1 in promo items sold for Fall Launch in Region 8 in 2024 and 2025
  • Top 5 in sales in Region 8 for Red Cup Day 2024
  • 9 consecutive weeks of 100% Customer Connection
  • Developed 4 baristas to be Barista Trainers
  • Developed a SSV to teach Coffee Master to a class of 6 in April 2024
  • Facilitated training and development to over 50% of #79873 team prior to NSO



Timeline

Coffeehouse Leader

Starbucks Coffee Company
06.2024 - Current

Multi Brand Regional Manager

OM Group Dba Dunkin'/Smoothie King/Qdoba/Jimmy Johns
05.2015 - 04.2024

Honors Diploma -

Perry High School