James Footman
Mint Hill,NC
Summary
Proven track record of enhancing customer satisfaction and streamlining logistics at Amazon, leveraging skills in forklift operation and teamwork. Demonstrated ability to improve efficiency and accuracy in high-pressure environments, excelling in route management and client relationship management. Achieved significant reductions in delivery times through meticulous planning and coordination. Also proficient in handling a wide range of customer inquiries via phone, email, and live chat.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Amazon
Charlotte, NC
12.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Forklift Operator
Americold
Gouldsboro, PA
08.2021 - 11.2023
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
Loader/unloader
Bluetriton Brands
Breinigsville, PA
12.2022 - 10.2023
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
- Implemented time-saving tactics that enabled quicker processing of orders without compromising accuracy or quality.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Followed all safety and security protocols to minimize risk of injury.
- Operated heavy machinery such as forklifts, pallet jacks, and hand trucks to safely transport materials within the warehouse.
- Collaborated with team members, resulting in increased productivity and timely deliveries.
- Improved efficiency in the loading process by implementing effective organizational and prioritization strategies.
- Reduced load times for trucks by streamlining the packing process and utilizing space effectively.
Deli Associate
Shawnee General Store
East Stroudsburg, PA
05.2020 - 07.2021
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
High School Diploma - General Studies
East Stroudsburg High School South
East Stroudsburg, PA06.2018
Skills
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Safe Driving
- Problem-Solving
- Route Management
- Heavy Lifting
- Stocking and Inventory
- Forklift Operation
- Quality Assurance
- Client Relationship Management
- Logistics knowledge
- Documentation And Reporting
- Equipment Operation
- Advanced planning
- Microsoft Excel and PowerPoint
- Microsoft Office proficient
- Microsoft Office usage
Timeline
Delivery Driver
Amazon
12.2023 - Current
Loader/unloader
Bluetriton Brands
12.2022 - 10.2023
Forklift Operator
Americold
08.2021 - 11.2023
Deli Associate
Shawnee General Store
05.2020 - 07.2021
High School Diploma - General Studies
East Stroudsburg High School South