James Foreman Jr.
Olive Branch
Summary
Highly accomplished outbound employee with over 15 years of experience in team leadership and process optimization, skilled in managing time and developing staff, with a proven track record of achieving delivery objectives while prioritizing a safe work environment and high customer satisfaction.
Overview
21
21
years of professional experience
Work History
Manager
FedEx
03.2023 - Current
- Maintain professional, organized, and safe environment for employees and patrons.
- Accomplish multiple tasks within established timeframes.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximize performance by monitoring daily activities and mentoring team members.
- Cross-train existing employees to maximize team agility and performance.
- Control costs to keep business operating within budget and increase profits.
- Achieve departmental goals by developing and executing strategic plans and performance metrics.
- Improve safety procedures to create safe working conditions for workers.
Ramp Agent
FedEx
07.2009 - 03.2023
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Material Handler
FedEx
08.2004 - 07.2009
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
Education
Associates - General Studies
Northwest Mississippi Community College
Senatobia, MSBachelor - Business Management
University of Memphis
Memphis, TNSkills
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Goal setting
Timeline
Manager
FedEx
03.2023 - Current
Ramp Agent
FedEx
07.2009 - 03.2023
Material Handler
FedEx
08.2004 - 07.2009
Associates - General Studies
Northwest Mississippi Community College
Bachelor - Business Management
University of Memphis
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