James Glor
Independence,MO
Summary
Highly motivated and committed administrative professional with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented to help maintain office operations at optimal levels with outstanding team building and deadline-driven abilities.
Overview
6
6
years of professional experience
Work History
Medical Support Assistant (GS-5)
Veterans Administration
04.2022 - Current
- Exceeds Fully Successful on first annual review.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Interviewed patients to verify and update clinical and demographic records.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Used CPRS to maintain and record patient data and generate reports.
File Clerk (GS-4)
Veterans Administration
01.2021 - 04.2022
- Achieved adjusted annual productivity of 107.40% with 99.72% accuracy.
- Earned outstanding performance rating on first annual review.
- Diligently followed required timeframes established in standard operating procedures.
- Skillfully examined, categorized, prepped and sorted incoming documents.
- Thoroughly reviewed each scanned image in to ensure documents are scanned to correct patient, are legible and properly positioned.
- Accurately reported productivity by next work day into spreadsheets.
Member Service Representative
Planet Fitness
10.2017 - 05.2018
- Greeted members, prospective members and guests, providing exceptional customer service.
- Facilitated needed updates to members accounts.
- Responded to member questions and concerns in a timely and professional manner and elevated to Assistant Manager or Manager as needed.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Described product highlights and benefits to help guide purchasing decisions.
Education
No Degree - Fire Science
Western Missouri Regional Fire Academy
Independence, MO12.2024
High School Diploma -
Blue Springs High School
Blue Springs, MO05.2001
Skills
- Front Desk Operations
- HIPAA Guidelines
- Telephone Etiquette
- Medical Records Management
- Patient Relations
- Typing and Filing
- Checking Patient Details
- Operational Requirements
- Computer Proficiency
- Patient Reception Management
- Patient Scheduling
- Paperwork Coordination
Additional Information
- VHA Lean Yellow Belt Exam
- Air Force Good Conduct Medal with 1 oak leaf cluster. National Defense Service Medal. Global War On Terrorism Medal. Air Force Longevity Service. Air Force Training Ribbon. Honor Graduate. Distinguished Graduate. Mentorship Award.
- Train the Trainer Certificate (RAF Alconbury, Huntingdonshire, United Kingdom)
- Chairman Airman's Forum (Bolling AFB, Washington, D.C.)
- Distinguished Graduate, Honor Graduate, Mentorship Award (Sheppard AFB, Tech School, USAF)
- Element Leader (Lackland AFB, Basic Training)
- Firefighter I, Firefighter II, Hazmat Awareness, Hazmat Operations, LP Gas Emergencies, National EMT (Western Missouri Regional Fire Academy, Blue River Community College)
Timeline
Medical Support Assistant (GS-5)
Veterans Administration
04.2022 - Current
File Clerk (GS-4)
Veterans Administration
01.2021 - 04.2022
Member Service Representative
Planet Fitness
10.2017 - 05.2018
No Degree - Fire Science
Western Missouri Regional Fire Academy
High School Diploma -
Blue Springs High School
Similar Profiles
Jeff LuchtJeff Lucht
National Service Officer /Outreach Specialist at Disabled American Veterans/ Veterans AdministrationNational Service Officer /Outreach Specialist at Disabled American Veterans/ Veterans Administration
Cameron FennCameron Fenn
Program Support Assistant (GS-6, Full Time) at Veterans AdministrationProgram Support Assistant (GS-6, Full Time) at Veterans Administration
Jessica VoglJessica Vogl
Lead Medical Support Assistant at Veterans AdministrationLead Medical Support Assistant at Veterans Administration
Dawn DivisDawn Divis
Medical Support Assistant at Veterans AdministrationMedical Support Assistant at Veterans Administration
Crystal LewisCrystal Lewis
STAFF ACCOUNTANT at Premier Real Estate Management IncSTAFF ACCOUNTANT at Premier Real Estate Management Inc