James Glover
Greenville,SC
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at Aramark and Winn Dixie Supermarket. Excelled in enhancing customer satisfaction, reducing waste by optimizing inventory, and driving sales through strategic product displays. Skilled in staff development and performance evaluations, achieving significant improvements in productivity and efficiency.
Overview
4
4
years of professional experience
Work History
Manager
Aramark
08.2022 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Lead Butcher
Winn Dixie Supermarket
02.2020 - 04.2022
- Increased sales by creating appealing meat displays and ensuring product freshness.
- Managed daily operations of the butcher shop, including scheduling, payroll, and budgeting responsibilities.
- Maintained a safe work environment through regular equipment maintenance and staff training in safety protocols.
- Fostered an inclusive work environment that encouraged collaboration among staff members from diverse backgrounds.
- Increased team productivity through effective delegation of tasks based on individual strengths and areas of expertise.
- Generated repeat business by building rapport with customers through personalized service and attention to detail.
- Provided exceptional service to customers, answering questions, offering recommendations, and fulfilling special orders.
- Improved overall efficiency by streamlining processes for receiving, processing, and displaying meats.
- Reduced waste by implementing proper inventory management and ordering procedures.
- Optimized inventory turnover rate by closely monitoring stock levels and adjusting orders as needed.
Education
High School Diploma -
Galion High School
06.2004
Skills
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
- Staff Development
- Budget Control
- Customer Service
- Managing Operations and Efficiency
Timeline
Manager
Aramark
08.2022 - 04.2024
Lead Butcher
Winn Dixie Supermarket
02.2020 - 04.2022
High School Diploma -
Galion High School