IT Technician
Superfoam LTD
kiambu, Ruiru
06.2025 - 08.2025
- Installed and configured computer hardware and software systems.
- Delivered technical support for employees' IT-related issues, ensuring timely resolution and user satisfaction.
- Assisted in troubleshooting hardware and software problems effectively.
- Maintained network systems and ensured proper connectivity.
- Conducted regular system updates to enhance performance and security.
- Teamed with colleagues to address IT challenges efficiently, enhancing overall support effectiveness.
- Documented procedures for IT processes and troubleshooting methods.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Installed and configured operating systems on various devices.
- Configured routers, switches and wireless access points for LANs and WANs.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Clarified technology-related details for diverse audiences, improving understanding and user engagement.
- Provided training sessions for end users on how to use various software programs.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Provided recommendations on hardware purchases based on customer requirements.