James Green
Phoenix,AZ
Summary
Dedicated professional with extensive experience in customer service and safety protocols, well-prepared to excel in this role. Strong emphasis on teamwork and adaptability ensures seamless operations while delivering exceptional passenger experiences. Proficient in conflict resolution, emergency response, and effective communication, maintaining a calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers. Committed to upholding high standards of service and safety in every interaction.
Overview
20
20
years of professional experience
Work History
Flight Attendant
Southwest Airlines
Chicago, IL
07.2014 - 02.2017
- Ensure the safety of passengers through preflight safety check and equipment demonstration
- Respond to onboard medical situations with knowledge achieved through recurrent training
- Provide a positive experience with memorable hospitality and inflight service
- Help passengers become proactive post flight with former ground operations experience
Operations Agent
Southwest Airlines
07.2014 - 02.2017
- Responsible for the safety of passengers by assurance of exact aircraft weight and balance
- Perform preflight activities including fueling, collect and distribution of weather reports
- Provide exemplary customer service through transparent communication with passengers
- Coordinate special services needed aboard the aircraft such as emergency services
- Collaborate with Gate Agents to successfully complete boarding and verifying passenger count
Enrollment Advisor
Apollo Education Group/University of Phoenix
Phoenix, AZ
01.2013 - 05.2014
- Area of concentration: Healthcare and Nursing
- First level of contact within advisory family working with prospect students
- Market program to students and qualify them for enrollment
- Resolve most common questions and problems
- Maintain student participation and progress through graduation
Project Coordinator
The Landrum Foundation
Phoenix, AZ
07.2012 - 12.2012
- Responsible for planning, organizing and delivery of Parent Café Program
- Develop and implement community-based outreach strategies for non-profit organization
- Manage staff of seven employees and volunteers
- Guide participants toward resources to fulfill the needs of their families
- Meet with partner programs to collaborate and assist each entity in achievement of overall goals
Route Sales Representative Associate
Frito Lay
Oak Forest, IL
07.2010 - 07.2012
- Responsible for the delivery and merchandising of Frito Lay products to retail customers
- Develop new sales opportunities using fact-based technique while in the marketplace
- Sell in promotional programs to ensure customer compliance
- Provide additional support to Route Sales Representatives (RSR) when needed
Small Business Accounts Specialist
SG Supply Company
Calumet Park, IL
04.1997 - 09.2009
- Oversee 60-plus accounts producing 3.5 million dollars annually in revenue
- Increase sales of bottom five percent of accounts 10-12% three years consecutively
- Average sales for each commercial business relationship $60,000
- Direct and manage market research for metro Chicago area customers
Purchasing Agent/Inside Sales
SG Supply Company
04.1997 - 04.1999
- Utilizing 30-day just-in-time inventory management, purchased several commodities
- Conferring with suppliers to stay educated about products and pricing
- Research and quoted non-stock requests for the most effective and efficient resolution
- Develop in-depth product knowledge for helping customers meet their needs
- Engage in customer service relationship management and supply logistics information
Education
BA - Interdisciplinary Studies, Focus Human Resource Management
Governors State University
12.2009
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Reliability and punctuality
- Time management
- Verbal and written communication
- Safety procedures
- Cultural awareness
- Leadership qualities
- Problem-solving
- Emergency response coordination
Timeline
Flight Attendant
Southwest Airlines
07.2014 - 02.2017
Operations Agent
Southwest Airlines
07.2014 - 02.2017
Enrollment Advisor
Apollo Education Group/University of Phoenix
01.2013 - 05.2014
Project Coordinator
The Landrum Foundation
07.2012 - 12.2012
Route Sales Representative Associate
Frito Lay
07.2010 - 07.2012
Small Business Accounts Specialist
SG Supply Company
04.1997 - 09.2009
Purchasing Agent/Inside Sales
SG Supply Company
04.1997 - 04.1999
BA - Interdisciplinary Studies, Focus Human Resource Management
Governors State University