James Hargan
Flagstaff,Arizona
Summary
Well-qualified Salesperson with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Real Estate Sales Agent
Century 21 Flagstaff
Flagstaff, AZ
02.2020 - Current
- Staged and prepared homes and properties for clients before arrival.
- Compared, researched and appraised properties.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Drafted purchase contracts and necessary paperwork for property sales using Dotloop software.
- Coordinated appointments to show marketed properties.
- Educated clients on sales and buying processes and advised buyers on making decisions.
- Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Communicated with clients to understand property needs and preferences.
- Inspected properties for listing accuracy and updated posts to maintain marketing integrity.
- Used FlexMLS to list and track properties in local area, complete in-process sales and update client information
- Communicated with clients to understand property needs and preferences
- Compared, researched and appraised properties
- Staged and prepared homes and properties for clients before arrival
- Educated clients on sales and buying processes and advised buyers on making decisions
Salesman
Flagstaff Nissan Subaru
Flagstaff AZ.
10.2018 - 10.2020
- Promoted and up-sold products and services to meet needs of customers.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Developed and implemented sales strategies to increase profits.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and delivered engaging sales presentations to convey product benefits.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Sold 180 Cars in 2019 - Top Salesman 6 consecutive months.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Negotiated contracts with clients and developed relationships with key personnel.
- Trained and mentored new sales representatives.
Service Advisor
Flagstaff Nissan Subaru
Flagstaff, AZ
04.2016 - 10.2018
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Delivered prompt service to prioritize customer needs.
- Wrote 330 RO's in my 4th month.
- Promoted available products and services to customers during service, account management, and order calls.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Documented problems and corrective actions to maintain records.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Examined service history and provided initial inspection of vehicle to identify issues
- Documented problems and corrective actions to maintain records
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Suggested additional services to customers in order to meet upsell goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Cross-trained and provided backup support for organizational leadership.
- Sought ways to improve processes and services provided.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Greenway High School
Phoenix, AZ05.2003
Skills
- Advertising Techniques
- Virtual Tours
- Legal Requirements
- Staff Management
- Property Management
Timeline
Real Estate Sales Agent
Century 21 Flagstaff
02.2020 - Current
Salesman
Flagstaff Nissan Subaru
10.2018 - 10.2020
Service Advisor
Flagstaff Nissan Subaru
04.2016 - 10.2018
High School Diploma -
Greenway High School