James Hartsock
Duncan,OK
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shelter Manager
Stephens County Humane Society
Duncan, OK
11.2018 - 07.2024
- Provided exceptional customer support
- Maintained high standards of animal care
- Ensured diligent adherence to kennel disinfection practices to prevent the spread of diseases.
- Assisted in veterinary support services
- Utilized Excel, Word, and Google Sheets to optimize workflow efficiency.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Resolved customer complaints promptly and professionally.
- Monitored inventory levels to ensure sufficient stock was available at all times.
- Created daily reports on store sales, operational expenses, payroll costs.
Shift Manager
O'Reilly Auto Parts
Duncan, OK
06.2014 - 11.2015
- Conducted weekly reviews of employee performance evaluations.
- Facilitated conflict resolution between customers and employees as needed.
- Provided training on store policies, procedures, and standards to new hires and existing staff.
- Ensured proper opening and closing procedures were followed daily.
- Utilized strong communication skills to foster a positive work environment for all employees.
- Monitored inventory levels to ensure sufficient stock was available at all times.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude towards customers.
Education
GED -
Tecumseh Adult School
Tecumseh, OK01-2009
Skills
- Facility Maintenance
- Compassionate communication
- Animal care knowledge
- Crisis Management
- Basic First Aid
- Schedule Management
- Staff Management
- Adaptability
- Team Leadership
- Hiring and Training
- Computer Skills
- Problem Resolution
Certification
- First aid and cpr
- Animal first aid and cpr
- Fear Free shelters
- Aggressive dog training
References
- Janice Holmes 580-730-3166
- Courtney Myrmel 937-573-6418
- David Spencer 580-860-2991
Timeline
Shelter Manager
Stephens County Humane Society
11.2018 - 07.2024
Shift Manager
O'Reilly Auto Parts
06.2014 - 11.2015
GED -
Tecumseh Adult School