James Herbison
Florence,OR
Summary
Dynamic and results-driven professional with a strong customer service focus and proven ability to train and motivate teams at Wendy’s. Skilled in quality control and inventory management, I consistently enhanced operational efficiency and customer satisfaction, leading to improved service delivery and reduced waste.
Overview
6
6
years of professional experience
Work History
Shift Lead
Wendy’s
Phoenix, AZ
08.2024 - 10.2025
- Supervised team members during shifts to ensure operational efficiency and customer satisfaction.
- Trained new employees on food safety protocols and customer service standards.
- Managed inventory levels, ensuring timely replenishment of supplies and minimizing waste.
- Coordinated shift schedules, optimizing staffing to meet peak service demands.
Assistant Manager
Domino’s Pizza
Phoenix, AZ
07.2021 - 01.2023
- Managed daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored team members on best practices and operational standards.
- Implemented inventory control measures to reduce waste and optimize supply levels.
- Analyzed performance metrics to identify areas for improvement in service delivery.
Order Selector
Freight Handlers Inc.
Phoenix, AZ
01.2021 - 07.2021
- Operated pallet jack to efficiently select and transport orders to designated loading areas.
- Inspected products for quality and accuracy before shipment to ensure customer satisfaction.
- Collaborated with team members to maintain organized warehouse space, optimizing workflow efficiency.
- Adhered to safety protocols while handling materials, minimizing accidents and ensuring compliance.
Maintenance Worker
Northern Arizona University
Flagstaff, AZ
11.2019 - 12.2020
- Performed routine maintenance tasks on campus facilities, ensuring operational efficiency and safety compliance.
- Assisted in troubleshooting and repairing mechanical systems, enhancing equipment reliability and performance.
- Conducted regular inspections of buildings and grounds, identifying maintenance needs for timely interventions.
- Operated various tools and equipment safely to facilitate maintenance projects across university properties.
Order Picker
Amazon
Phoenix, AZ
05.2020 - 07.2020
- Operated handheld scanners to accurately pick and verify customer orders.
- Maintained organized workstations, ensuring efficient workflow and safety compliance.
- Collaborated with team members to meet daily order fulfillment targets.
- Assisted in training new hires on proper picking procedures and safety protocols.
Education
Bachelor of Arts - Visual Communication/Graphic Design
Northern Arizona University
Flagstaff, AZ05.2021
High School Diploma -
Washington Highschool
Phoenix, AZ05.2019
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Staff supervision
- Staff motivation
- Quality control
Timeline
Shift Lead
Wendy’s
08.2024 - 10.2025
Assistant Manager
Domino’s Pizza
07.2021 - 01.2023
Order Selector
Freight Handlers Inc.
01.2021 - 07.2021
Order Picker
Amazon
05.2020 - 07.2020
Maintenance Worker
Northern Arizona University
11.2019 - 12.2020
Bachelor of Arts - Visual Communication/Graphic Design
Northern Arizona University
High School Diploma -
Washington Highschool