JAMES HERNANDEZ
LIVunLtd
Bronx,NY
7
years of professional experience
Bilingual professional with experience in working with children in federal custody. Good computer skills, including Microsoft Office programs (such as MS Word, Excel, PowerPoint, HMS INFOR). Effective team player/leader with good communication and interpersonal skills. Proven ability to problem-solve and make difficult decisions. High ethical standards and ability to maintain confidences. Fluency in these two languages: English and Spanish. Consistently demonstrated the following skills and experience
Work History
Concierge
1 Year 3 Months- Provided exceptional guest service, resolving inquiries and issues promptly to enhance visitor experiences.
- Coordinated reservations and transport logistics, ensuring seamless transitions for guests throughout their stay.
- Developed relationships with local businesses, offering tailored recommendations that improved guest satisfaction.
- Oversaw front desk operations, mentoring staff on best practices in customer engagement and service excellence.
- Managed concierge desk operations, ensuring seamless communication and service delivery across departments.
- Coordinated guest requests for transportation, dining, and entertainment to enhance overall experience.
- Trained new staff on hotel policies, customer service standards, and effective problem-solving techniques.
- Led initiatives to streamline check-in processes, reducing wait times and enhancing guest arrival experiences.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Residential Concierge
1 Year 3 Months- Assisted in providing VIP services to create customized experiences for guests.
- Addressed daily inquiries from residents, delivering quick and polite responses to improve satisfaction.
- Organized events and activities to encourage community involvement among residents and guests.
- Handled maintenance requests, collaborating with vendors to resolve issues promptly.
- Cultivated positive relationships with residents to foster a friendly atmosphere.
- Executed security measures to strengthen safety protocols within residential areas.
District Manager
2 Years 1 Month- Led district operations to enhance customer satisfaction and drive sales growth.
- Managed recruitment, training, and performance evaluation of store staff across multiple locations.
- Implemented strategic marketing initiatives to increase brand visibility and market share.
- Analyzed sales data to identify trends and optimize inventory management practices.
- Developed and executed operational plans to improve efficiency and reduce costs district-wide.
- Conducted regular performance reviews, mentoring managers to achieve operational excellence.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Overnight Senior Youth Care Worker
4 Years 2 Months- Oversaw management of assigned cottage during shifts to support all residential staff in maintaining operational standards.
- Guided youth care workers in developing cultural competency when interacting with non-Spanish speaking youth.
- Prepared comprehensive shift reports to guarantee accurate information transfer to subsequent shifts.
- Conducted regular meetings with program staff and youth to foster positive engagement and outcomes.
- Communicated essential information regarding youth in care to the Office of Children and Family Services and the Office of Refugee Resettlement.
Education
Highschool Regents Diploma
Skills
Time Management
Attention to Detail
Problem Solving
Results and Goal-Oriented
Estimating
Teamwork
Understanding Safety Requirements & Regulations
Communication
Adaptability
Documentation
Scheduling
Leadership
Record Keeping/Data Management
Customer Service
Timeline
Concierge
Ink 48 Hotel, Kimpton Hotel Group
05.2025 - CurrentRead More
Residential Concierge
LIVunLtd
05.2025 - CurrentRead More
District Manager
Boost Mobile
04.2024 - 05.2026Read More
Overnight Senior Youth Care Worker
Rising Ground Passage of Hope Program
11.2019 - 01.2024Read More
Jill Chaifetz Transfer High School
Highschool Regents Diploma
Read More