James Holdman
Poteau
Summary
Dedicated professional with extensive experience in training and coaching teams in fast-paced environments. Known for strong leadership and performance evaluation skills, committed to enhancing team productivity and operational standards.
Overview
10
10
years of professional experience
Work History
Food Service Manager
Oklahoma Department Of Corrections
Hodgen, OK
09.2024 - Current
- Managed daily food service operations, ensuring adherence to health and safety standards.
- Implemented inventory control processes through technology, reducing waste and improving cost management.
- Trained new employees on food preparation techniques and safety protocols, providing feedback for continual development
- Tracked food production levels, meal counts, and supply costs.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Call Center Agent
Foundever
Fort Smith, AR
04.2024 - 09.2024
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized CRM software to manage customer interactions and track support requests effectively.
- Adapted quickly to changes in procedures, enhancing workflow efficiency during peak call volumes.
- Collaborated with team members to develop better practices and improve overall call handling processes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Outside Sales Representative
Rainbow
Fort Smith, AR
11.2023 - 03.2024
- Delivered product presentations showcasing features and benefits to clients.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Continually developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
Automotive Collision Technician
RightWay Body Shop
Fort Smith, AR
07.2020 - 12.2023
- Repaired vehicle frames and body panels using precision tools and techniques to restore structural integrity.
- Collaborated with team members to assess vehicle damage and develop effective repair strategies.
- Inspected completed repairs for quality assurance, ensuring adherence to industry standards.
- Managed workflow scheduling to optimize shop efficiency and meet customer deadlines effectively.
- Consistently met or exceeded company performance metrics related to turnaround times, quality of workmanship, and overall customer satisfaction ratings.
- Ensured high-quality results with meticulous attention to detail when performing repairs and assembling parts.
Fast Food Worker
Braums Ice Cream And Dairy
Poteau, OK
02.2016 - 06.2020
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Prepared and served food items according to company standards, maintaining quality and presentation.
- Trained new employees on procedures, promoting adherence to company policies and safety standards.
- Maintained cleanliness of work area, adhering to health regulations and ensuring safe food handling practices.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Performed shift change tasks each day to keep store neat and running smoothly.
Education
Associate of Science - Business Administration
Carl Albert State College
Poteau, OK05-2018
Skills
- Customer service
- Staff supervision & leadership
- Team development
- Performance evaluations
- Advanced Problem Solving
- Asset management
- Training & Coaching
- Efficient Processes
- Strong Work Ethic
- Curious Learner
Timeline
Food Service Manager
Oklahoma Department Of Corrections
09.2024 - Current
Call Center Agent
Foundever
04.2024 - 09.2024
Outside Sales Representative
Rainbow
11.2023 - 03.2024
Automotive Collision Technician
RightWay Body Shop
07.2020 - 12.2023
Fast Food Worker
Braums Ice Cream And Dairy
02.2016 - 06.2020
Associate of Science - Business Administration
Carl Albert State College