James Hollins
Lubbock,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dollar Tree
02.2022 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Games Attendant
Mainevent
06.2021 - 12.2021
- Reported concerns, broken machines and out-of-order games to supervisor.
- Adhered to fire safety regulations for facility usage regarding capacity and fire marshall restrictions.
- Monitored rules and regulations for each different game and attraction.
- Operated point of sale terminal to complete customer transactions.
Crew Trainer
McDonald's
09.2019 - 11.2020
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Maintained current knowledge of all team position requirements.
Education
Associate of Science - Business
South Plains College
Levelland, TX05.2024
High School Diploma -
Coronado High School
Lubbock, TX05.2022
Skills
- Google Drive
- Business Administration
- Project Management
- Customer Relations
- Staff Training
- Staff Management
- Microsoft Office Expertise
- Rent Collection
- Money Handling
- Sales Reporting
- Cash Deposits and Receipts
- Payroll Preparation
Accomplishments
- Graduated High school
- Built and upgraded computer
- Achieved Assistant Manager position
- Expert in Microsoft Excel, Word, PowerPoint, and Microsoft Access
Highschool Graduation
Through out life people go through so many hardships. Whether it be good or bad there is always something that comes out of the situation. One of the most exciting but yet scariest events would be graduation. For a lot of people, graduating from high school is a goal. It takes a lot of time and effort to achieve that goal. In the long run, it opens a lot of opportunities for people to succeed. Graduation is the end of high school, and the beginning to life.
Timeline
Assistant Manager
Dollar Tree
02.2022 - Current
Games Attendant
Mainevent
06.2021 - 12.2021
Crew Trainer
McDonald's
09.2019 - 11.2020
Associate of Science - Business
South Plains College
High School Diploma -
Coronado High School