James Jeter Jr
Sharon,Massachusetts
Summary
Initiative-taking professional with 10+ years of experience in case management and direct supervision of 50+ staff. Strong organizational and communication skills, effective multitasking skills, and proven success in building positive working relationships at all levels. Fluent in American Sign Language.
Overview
12
12
years of professional experience
Work History
Director of Residential Deaf Services
WORK Inc.
07.2024 - Current
- Coordination and supervision of all assigned Group Homes.
- Works collaboratively with the Clinical team and the Health Services team to ensure the health and well-being of all individuals.
- Recruitment, hiring and management of program staff.
- Orienting, training and ongoing supervision and evaluation of staff.
- Overseeing development and implementation of Individual Service Plans and Essential Lifestyle Plans.
- Providing 24-hour emergency contact coverage and managing the emergency responses in coordination with health and clinical teams.
- Ensures that the department is achieving goals set by Office of Quality Enhancement, the Department of Developmental Services, CARF, department goals and objectives and by the Agency’s mission statement and strategic plan.
- Managing all facilities to ensure that they are comfortable, attractive, safe, and well maintained.
- Serves as a liaison between the Department of Developmental Services, family members, guardians, and other stakeholders.
- Oversee the implementation of Personnel Policies for the department.
Shared Living Liason
WORK Inc.
05.2023 - 07.2024
- Participate in the screening process for potential providers, identifying matches and transitioning clients into the Shared Living placements
- Visit and monitor shared living placements minimally once per month and complete Home Visit reports. Complete bi-weekly phone check-ins.
- Ensure providers meet training requirements including CPR/First Aid, Human Rights, Safety etc.
- Monitor placements for quality and individual satisfaction.
- Ensure that all DDS documentation has been arranged and set up with the provider at the home to meet all ISP and clinical requirements.
- Maintains consistent communication with funding sources and outside providers
- Assists individuals in community integration
Residential House Manager
WORK Inc.
09.2015 - 05.2023
- Provides case management services for all deaf individuals in residence
- Manage assistant manager, direct care, and relief staff
- Interview, hire and train staff
- Evaluate and address emergency and crisis situations for residence/staff
- Create and maintain residence financial transaction records, coordinate medical appointments/medications, vehicle maintenance records, staff daily work schedules, and manage residential supplies needed for daily operations
- Promote the development of maximum independence, responsibility, and self-worth of each individual living in the residence
- Prepare and execute program goals, individual service plans, progress notes and treatment plans
- Create and maintain relationship with individuals, families, guardians, and service providers.
Residential House Assistant Manager
WORK Inc.
11.2014 - 05.2015
- Supervised direct care and relief staff when the House Manager unavailable
- Addressed programmatic issues and emergencies when the House Manager unavailable
- Assisted House Manager in addressing complaints and solving problem for residence.
Community Training Specialist
WORK Inc.
04.2014 - 11.2014
- Assisted deaf individuals served with development for maximum independence, and promotion of self-worth
- Advocated and promoted healthy lifestyle choices for all deaf individuals served in residence.
Education
Bachelor of Science - Human Services
Springfield College
Boston05-2024
Associate degree - Communication: Public Relations, Applied Liberal Arts
Rochester Institute of Technology
Rochester, New York05-2013
Skills
- Strategic planning
- Decision-making
- Program management
- Problem-solving
- Organizational skills
- Clear communication
Timeline
Director of Residential Deaf Services
WORK Inc.
07.2024 - Current
Shared Living Liason
WORK Inc.
05.2023 - 07.2024
Residential House Manager
WORK Inc.
09.2015 - 05.2023
Residential House Assistant Manager
WORK Inc.
11.2014 - 05.2015
Community Training Specialist
WORK Inc.
04.2014 - 11.2014
Bachelor of Science - Human Services
Springfield College
Associate degree - Communication: Public Relations, Applied Liberal Arts
Rochester Institute of Technology