James Johnson
Bloomfield,KY
Summary
District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
District Manager
Dairy Queen Grill & Chill
Southern Indiana
08.2020 - Current
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
Regional Operations Manager
Academy Sports Outdoors
Midwest
01.2017 - 07.2020
- Streamlined regional operations by implementing efficient processes and procedures.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Optimized logistics management, resulting in reduced delivery times and improved inventory control.
- Implemented cost-saving measures, leading to significant reductions in operational expenses.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Traveled to over three locations per week to manage each store and perform reviews of individual managers and employees.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Multi-Unit Manager
Pilot Flying J Travel Center
Shelbyville, KY
03.2015 - 01.2017
- Increased overall efficiency by streamlining operations and implementing standardized processes across multiple units.
- Enhanced employee satisfaction through the development of comprehensive training programs and performance evaluations.
- Boosted sales performance by identifying growth opportunities and implementing targeted marketing strategies.
- Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Evaluated operational procedures regularly to identify inefficiencies or redundancies requiring immediate attention.
Marketing Manager
Circle K
Louisville, KY
08.2010 - 02.2015
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
Store Manager
Dollar Tree Stores
Bardstown, KY
03.2006 - 08.2010
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
No Degree - Business Management
Morehead State University
Morehead, KY05.2010
Skills
- Profitability Optimization
- Workforce Development
- Proposal Development
- Compliance Monitoring
- Human Resource Management
- Strategic Planning
- Territory Management
- Leadership Development
- Financial Management
- Staff Recruiting
- Operations Oversight
- Budget Management
- Sales Orientation
Accomplishments
- Supervised team of two hundred plus staff members.
- Achieved lowest shrink reduction per the district by completing policies and SOP processes with accuracy and efficiency.
- Resolved customer issue through critical thinking and problem solving technique.
Timeline
District Manager
Dairy Queen Grill & Chill
08.2020 - Current
Regional Operations Manager
Academy Sports Outdoors
01.2017 - 07.2020
Multi-Unit Manager
Pilot Flying J Travel Center
03.2015 - 01.2017
Marketing Manager
Circle K
08.2010 - 02.2015
Store Manager
Dollar Tree Stores
03.2006 - 08.2010
No Degree - Business Management
Morehead State University