James Keane
Pearl River,NY
Summary
Dynamic Front of House Manager with a proven track record at Pita Greek, excelling in guest service and staff training. Enhanced workflow efficiency through developed operational procedures, while effectively resolving guest complaints to boost satisfaction. Skilled in high-pressure situations, ensuring seamless communication between teams for an exceptional dining experience.
Overview
4
4
years of professional experience
Work History
Front of House Manager
Pita Greek
01.2025 - Current
- Supervised daily operations to ensure exceptional guest experiences and adherence to service standards.
- Trained and mentored staff in customer service protocols and operational procedures.
- Coordinated front-of-house activities, streamlining communication between kitchen and service staff.
- Resolved guest complaints efficiently, enhancing overall satisfaction and loyalty.
- Developed standard operating procedures for improved workflow efficiency and training consistency.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
Food Runner
Aqua Terra
02.2022 - Current
- Delivered food and beverages promptly to ensure guest satisfaction.
- Collaborated with kitchen staff to facilitate efficient service flow during peak hours.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Assisted in training new team members on service standards and operational procedures.
- Communicated effectively with servers and kitchen staff to manage special requests.
- Resolved guest inquiries and complaints swiftly, promoting a positive dining atmosphere.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Education
High School Diploma -
Pearl River High School
Pearl River, NYSkills
- Guest service
- Staff training
- Operational procedures
- Service standards
- Dining area maintenance
- Workflow efficiency
- Food delivery coordination
- High-pressure situations
Timeline
Front of House Manager
Pita Greek
01.2025 - Current
Food Runner
Aqua Terra
02.2022 - Current
High School Diploma -
Pearl River High School