James Kincheloe
Summary
Dynamic funeral services manager with extensive experience in staff oversight and customer relationship management. Proven ability to coordinate respectful memorial services while ensuring compliance with industry standards, creating an environment of care and support for families.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager
Basham Funeral Care
Bakersfield
02.2022 - Current
- Manager of three locations Basham Funeral Care, Basham & Lara Funeral Care and Basham Lamont Funeral Care
- - Manage daily operations of funeral services, ensuring efficient service delivery.
- - Oversee staff scheduling to guarantee adequate coverage for all services.
- - Enforce customer service standards, resolving issues to maintain high-quality service.
- - Ensure compliance with laws, regulations, and industry standards.
- - Monitor staff performance, addressing issues promptly to improve efficiency.
- - Conduct regular meetings with staff to discuss progress and identify improvement areas.
Funeral Director/Embalmer
Peters Funeral Home
Shafter
02.2011 - 01.2022
- Coordinated funeral services that honored family needs and respected cultural traditions.
- Organized comprehensive funeral services and memorials, ensuring seamless arrangements for clergy, pallbearers, flowers, music, and other essential elements.
- Managed preparation and presentation of deceased individuals for viewings.
- Scheduled and conducted memorial services, ensuring respectful environments.
- Assisted families with legal documentation and burial arrangements.
Manager
Greenlawn Cemeteries and Mortuaries
Bakersfield
04.2001 - 02.2011
- State compliance of Funeral Home, Cemetery and Crematory
- Supervise Staff
- Resolved customer complaint issues with Funeral Home and Cemetery
- Verified Cemetery plot mapping and sales of new grave spaces for accuracy.
- Any and all other necessary responsibilities
Education
High School Diploma -
Cypress College
Cypress, CASkills
- Operations management
- Service coordination
- Staff supervision
- Compliance enforcement
- Customer relationship management
- Funeral planning
Certification
- CA Funeral Director License 1153
- CA Embalmer License 8438
- CA Crematory Manager License 910
- CA Property and Casualty, Life Insurance License 0D93224
Timeline
Manager
Basham Funeral Care
02.2022 - Current
Funeral Director/Embalmer
Peters Funeral Home
02.2011 - 01.2022
Manager
Greenlawn Cemeteries and Mortuaries
04.2001 - 02.2011
High School Diploma -
Cypress College